Guest Relations Manager - Covent Garden, United Kingdom - Apex Resourcing Ltd

Apex Resourcing Ltd

Verified Company

Covent Garden, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Guest Relations Manager required ASAP for one of London's hottest new and most exciting high end luxury Hotels located in the heart of Holborn next to Covent Garden in Central London.

In this key position as the Hotels Guest Relations Manager you will be responsible for motivating, leading and coaching your team toward achieving exceptional guest service and employee engagement results.

You will be an expert at resolving guest concerns in a friendly and efficient way following correct procedures ensuring all relevant departments are notified in a timely manner

We are ideally seeking a Guest Relations Manager with the following;

Desirable

Previous experience in a in a similar Guest Relations, Guest service role at a 4 or 5* hotel
Familiarity with Opera or similar front desk operating system
Team management experience
Strong customer service skills
A Passion for hospitality

Benefits

Competitive salary + excellent benefits to include
28 paid holidays per annum (inc. bank/public holidays)
Excellent Training to get you settled into your role including learning academies to broaden your skillset and development.
Lots of opportunity to progress as part of a global family of brands.
Complimentary meals, free stays and lots of company wide discounts
A health cash plan.
Extensive recognition programs and length of service awards
Stakeholder pension entitlement

Apex Resourcing Ltd are acting as a recruitment agency for this Guest Service Manager position reference location Holborn, London, United Kingdom synonyms Guest Services, Guest Manager, Front Office Manager, Reception Manager, Reservations Manager,Hospitality