Service Designer - London, United Kingdom - UK Export Finance

UK Export Finance
UK Export Finance
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Details:


Reference number:


Salary:

- £42,000 - £52,000
Job grade:


  • Senior Executive Officer
    Contract type:
  • Permanent
    Business area:
  • UKEF
  • Information Technology Division
    Type of role:
  • Digital
    Working pattern:
  • Flexible working, Fulltime
    Number of jobs available:
  • 1Contents
Location

About the job


Benefits:

Things you need to know

Location

  • 1 Horse Guards Road, London, SW1A 2HQAbout the job

Job summary:


  • The Digital, Data and Technology (DDAT) directorate has recently been established in UKEF, drawing together the expertise in digital currently within the organisation to provide representation of digital services, user centred design, analytics and technology at the highest levels. The areas with the directorate work closely with all areas of the business such as the Business Group, Operations and Strategy and Policy.

Job description:


UKEF is committed to be a more customer-centric organisation, making it easier for customers to deal with us, offering improved response times, quicker decision-making and improved case-processing.

To enable this, UKEF is committed to using digital as a primary means for managing relationships with a wider range of stakeholders.

Focusing on developing end-to-end services that meet user need and enable business outcomes, this is an exciting new role showing the growth and drive of UKEFs digital ambition.

This role will design services for UKEF that meet users' needs and the Service Standard.

They'll work with multi-disciplinary teams to improve and design new or existing services, researching with both internal and external users taking into consideration the service design from a digital and non-digital perspective.


Person specification:

A service designer is able to develop designs based on evidence of user needs and organisational outcomes


You will:
- work with Service Owners, Product Managers, User Researchers, Business Analysts and Developers to produce and develop design concepts, re-using common component design patterns from across government where appropriate
- be trusted to make good decisions
- have responsibility across complex services
- help set direction and embed good practice within teams
- recognise when to ask for further guidance and support


Qualifications:


Behaviours:

We'll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Changing and Improving
  • Delivering at Pace
  • Working Together

Technical skills:

We'll assess you against these technical skills during the selection process:

  • How would you explain service design to a policy colleague?
  • What's your process for working with other designers, researchers, developers, business analysts or product managers?
  • A short presentation (this will be on a topic determined by UKEF and will need to be prepared in advance).
  • How would you explain service design to a policy colleague?
  • What's your process for working with other designers, researchers, developers, business analysts or product managers?

Benefits:


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
Things you need to know


Selection process details:


  • This vacancy is using Success Profiles, and will assess your Behaviours, Ability, Experience and Technical skills.
  • Experience
  • Ability
  • Technical
  • Behaviours
  • 2 Technical questions (max of 250 words each):



  • Question 1

  • How would you explain service design to a policy colleague?
-
Question 2
  • What's your process for working with other designers, researchers, developers, business analysts or product managers?

-
Behaviour
  • Changing and improving

-
Behaviour
  • Working together
If you are successful following the sift stage, you will be invited to an initial interview; this will include the following assessment:


  • Behaviours/Technical/Experience
  • formal panel interview where you will be interviewed across all four behaviours highlighted and your
    technical ability to successfully carry out the role.
-
Technical - a short presentation (this will be on a topic determined by UKEF and will need to be prepared in advance).

Feedback will only be provided if you attend an interview or assessment


Security:


  • See our vetting charter.
  • People working with government assets must complete basic personnel security standard checks.

Nationality requirements:

This job is broadly open to the following groups:

  • UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relev
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