Elderly Care Medical Secretary - Stoke-on-Trent, United Kingdom - University Hospitals of North Midlands NHS Trust

University Hospitals of North Midlands NHS Trust

Verified Company

Stoke-on-Trent, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Band 4 Medical Secretary: 37.5 hours, over 5 days per week, on a permanent contract.

An exciting opportunity has arisen for a suitably qualified individual who would be interested in joining the Elderly Care secretarial team, primarily based at Royal Stoke Hospital

We are looking for a reliable; self-motivator who puts our patients first, interacts well within a team, and who wants to develop professionally.

Medical secretarial experience, such as clinical alterations audio typing experience is imperative.

The post will support the Directorate of General Medicine

The post holder will provide comprehensive secretarial, waiting list management and administrative support to the medical and nursing staff within the department.

The post holder will assist medical and nursing colleagues in the organisation of the specialty team workload, communicating appointment and admission related information to patients/carers.

The post holder will be responsible for the supervision/direction of the support medical secretary

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford.

Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales.

We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential.

Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

The post holder will also be responsible for handling telephone and other communications with sensitivity and confidentiality using personal judgement and acquired knowledge to assess each situation and to deal with accordingly.

The post holder will need to ensure that systems are in place to deliver a high standard of communication to build and maintain good working relationships.

There is a requirement to exchange information with patients and carers, requiring tact and diplomacy. There is also a requirement to communicate complicated information to other departments and external contacts.

The post holder will plan and organise own time. The job will involve job prioritisation of work for others which will involve resolving conflicting diary appointments and schedules.

The post holder will liaise with the medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department ensuring that patients notes are requested and provided in a timely manner.

The post holder will develop office and secretarial practices to continually improve service delivery.

The post holder will be responsible for the timely resolution of verbal complaints, as well as have involvement in the formal complaints process in line with the Trust's Policy and Procedure for the Handling of Complaints.

The post holder will be required to use a computer for a significant proportion of the day and concentration would be required when transcribing and/or typing complicated medical documents.

Limited exposure to emotional and distressing circumstances exists and would be limited to the typing of letters of a distressing nature and contact with distressed patients.