Customer Service Advisor - Middlesbrough, United Kingdom - Bridge of Hope
Description
Our client is currently recruiting for a number of Customer Service Advisors for their Middlesbrough office on behalf of a leading UK bank.
Who will you be?
Ideally you will have at least 6/12 months experience working in a regulated environment within a customer service setting.
- Accurate and timely housekeeping and record maintenance. Must have good computer skills
- Must have passion, enthusiasm and commitment to delivering with considerable attention to retaining highest levels of service quality.
- High degree of accuracy
- Good written and verbal communication skills
- Adaptability to changes in procedures/services
- Driven and enthusiastic, taking specific tasks and taking these through to completion.
What will you be doing?
- You will be responsible for handling front line personal telephone banking enquiries for a global banking firm. These enquiries may be simple types such as setting up a direct debit or payment, cancelling direct debits or standing orders or providing balance enquiries.
- You will contribute to customer satisfaction and service quality levels
- Proactively contribute to the completion of the team's workload
- Respond efficiently to internal customer enquiries ensuring that the information provided is clearly understood escalating issues where appropriate
What will you get?
- Full Training Given
- 21 days holiday (plus Bank Holiday allowance), increasing 1 day per year of service.
- Lots of other great benefits
Role Details
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Central MIddlesbrough location (Hybrid working available after full training):
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£11.01 per hour:
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38.3 Hours per/week:
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Rota shifts Mon-Sun, between operating hours 7am-12am:
Permanent contract
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