- This means delivering exceptional customer service while treating all individuals warmly and honestly.
- We value diversity, tailor services where possible, and maintain transparent, inclusive communication.
- Our ethical commitment ensures consistency and decency in our treatment of others, even when challenges arise.
- Trust is paramount, as we entrust our team, customers, colleagues, and partners to act with integrity and make decisions for the right reasons
- A background in the leadership of colleagues within Anti-Social Behaviour is essential, enabling you to manage and support colleagues in making sound decisions based in this framework.
- Youll be comfortable leading a team where colleagues feel empowered to make decisions and be able to identify when you should offer support.
- Youll be resilient but know when you need to ask for help and work with colleagues to problem-solve.
- Youll be passionate about finding ways to involve colleagues and customers in
- improving our services, developing colleagues along the way
- Youll be confident representing Curo in multi-agency meetings, advocating on behalf of our customers and the business to get the best outcomes
- Youll have a good knowledge of safeguarding processes, and be confident coordinating colleagues in time-sensitive situations to keep customers safe.
- 26 days annual leave (pro rata) (plus public holidays) rising to 29 days after 3 years service.
- An additional days leave on your birthday
- Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%
- Annual Homes for Good Reward Bonus scheme
- Life Assurance Policy (up to 6x your annual salary)
- Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work
- Perks at Work access to 1000s of discounts online and in-store.
- Employee Assistance Programme (EAP) providing friendly impartial advice on financial, health, work or mental wellbeing.
- Free Parking at many of our Offices.
Compliance Manager - Bath, Somerset, United Kingdom - CURO GROUP LIMITED
Description
Curo, a leading Housing Association based in Bath, is seeking a confident individual to take on the role of Anti-Social Behaviour Manager, to join our Tenancy Compliance team.
This role is on a permanent part-time basis working 18.5 hours a week as part of a job share. We are happy to talk about flexible working, you will be required to spend 2 days in the office, one of which will be a Wednesday.
You must have a current driving license and access to a vehicle to visit customers (Please confirm this on your application or CV)
Why join Curo?
Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. Were one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities.
We embrace a values-driven culture that revolves around Care, Respect, Openness, Fairness, and Trust.
What you'll be doing
The Anti-Social Behaviour Manager will be part of the busy Tenancy Compliance & Support team- working with residents and external agencies to find resolutions to Anti-Social Behaviour (ASB), tenancy breaches, domestic abuse, hate crime and safeguarding.
This is a key leadership position, where you will lead colleagues in the team to deliver renowned customer service, work with external partners to deliver wider community safety solutions and ensure the continuous development of the teams operational processes based on customer feedback.
More about you
The successful Anti-Social Behaviour Manager will be confident in using the relevant tools and powers in the Anti-Social Behaviour legislative framework.
You must have a current driving license and access to a vehicle to visit customers (Please confirm this on your application or CV)
When and where you'll be doing it
Our Anti-Social Behaviour Manager will be able to work flexibly, 18.5 hours per week, Wednesday Friday. This will involve attending home visits and meetings across the areas where Curo have properties.
Youll be based in our head office in The Maltings in Bath.
What will you get in return?
We think youll have a job that makes you feel good about what youre doing you will make a difference to our customers lives every day.
So in return for all your hard work, not only do you get a great salary but we also offer our Anti-Social Behaviour Manager:
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