Customer Service Coordinator - Blandford Forum, United Kingdom - Bond Williams

Bond Williams

Verified Company

Blandford Forum, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Coordinator - Blandford - Salary up to £23,320

Customer Service Coordinator required to join our client; a well-established company based in Blandford. You will be providing first class customer to internal and external customers ensuring a consistently high standards are met.

Duties:

Handling incoming calls with a professional manner, answering enquiries / queries about accounts, order status, products, services, confirming customer needs & upselling where possible
Processing customers' orders using ERP computer system
Produce customer quotations using the CRM system in a timely and accurate manner
Make outbound calls to customers to discuss the process and potential outcomes
Build customer rapport to contribute to a strong, long last working relationship with all stake holders (internal & external)
Work closely with the sales team to close all sales opportunities and ensure all potential opportunities are recorded and actioned by the sales team
Enable accurate forecasting by using the CRM system to assist with opportunity management
Professionally handle and process customer complaints in line with the company's procedures
Always identify and generate new customer opportunities by promoting the product, services and brand name
Assist with completion of monthly KPI reporting
Liaise with other departments to ensure relevant customer information is accurate so the customers' needs are met
Support marketing research, opportunities, competitors, products, product launch and pricing when require

Experience and skills required:

GCSE grade C or above in English and Maths or equivalent
Experience within customer service
Proficient in Microsoft Office including Outlook and Excel
Previous sales experience within healthcare would be an advantage but not essential

Benefits: