CSM Manager - Marlow, Buckinghamshire, United Kingdom - Comparesoft

Description

Customer Success Manager for the Fastest Growing AI-Driven B2B Software Marketplace.
Hybrid Working. 2 to 3 days in office per week.
Private Medical Insurance.
Test and Experiment with New Customer Success Ideas.
Comparesoft is the UK's first AI-driven B2B software comparison website. We help businesses to compare B2B software – hence our name, Comparesoft.

KPMG, GE, Volvo, Siemens, Invesco, Barclays and 19,000 other large, medium and small businesses have used our comparison platform.

Our product is a search assistant to recommend B2B software products. It uses Latent Semantic Analysis, NLP, Text Analysis and Human Vetting to recommend software products.

The customer oriented team consists of Product Architect, Business Development Executive, Platform Manager, Vendor Content Manager and Leads Assignment Manager.

With the launch of our new customer-focused dashboard and website, we're entering a new growth phase and seeking a skilled customer success manager to handle our increasing customer base and maintain our 90%+ renewal rate.

We are looking for a customer success manager who is exceptional at;
Communicate constantly at different levels from sales, marketing and product teams within our customer's organisation.
Using KPIs to drive customer's success.
Being assertive yet flexible about your plan and actions.


Our Customer Success Related Achievements:
We look to build trust driven performance and relationship.
We are honest with our performance with our customers. Build relationships and rapport with sales, marketing and product team members of our customer's organisation.
Usage of data and reports will be central to driving communication with our customers.
Attend online conferences and user events of our customers.
Identify risks that may hinder our customer's success.
Take ownership of our customer's success. Be good at delivering good and bad news.
Ideally 3 to 5 years of customer success experience with sales and marketing oriented software. We have ENT and SMB customers who require different styles of communication and management.
Be exceptionally good with verbal and written communication across emails, phone calls, online meetings and presentations.
Bachelor's degree or equivalent work experience preferred but not required.
Be willing to travel as the role may require travel to meet customers.
Medical insurance for every employee
~ Mental health cover
~24/7 online GP appointments cover
~ 2) You have an opportunity to lead and set tone for our customer success strategy.
3) You will be working with Product Architect, Business Development Executive, Platform Manager, Vendor Content Manager and Leads Assignment Manager giving you a full exposure to our customer success stack enabling you to drive the conversations with our customers.
4) To support your continuous learning quest we provide a budget for your online training.

6) We are building the UK's first recommendation engine for software products, so there is an opportunity to be a part of a pioneering project (which is already profitable).

We are an equal opportunity employer and we value diversity and inclusivity.

We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.