Workplace Experience Coordinator - London, United Kingdom - CBRE

CBRE
CBRE
Verified Company
London, United Kingdom

7 hours ago

Tom O´Connor

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Tom O´Connor

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Description
Posted- 11-Apr-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland
Job Summary
Workplace Experience Co-ordinator provides overall facilities & reception support to all services and provisions in their location.

Responsible for the Service delivery of full FM services, Quality Management System and Health & Safety as instructed by the Facilities Manager.

Establish effective lines of communication with the Client, customers & key stakeholders across the location, ensuring service standards exceed expectations.

Develop Client relationship to grow the business across the region where opportunities arise and coordinate regular reviews between customers and CBRE to enhance the client relationship.- The role requires a team player that will fully integrate with the rest of the regional and global account team and actively contribute to the account deliverables and KPIs.- Support the management & performance of FM delivery through effective self-delivery and the efficient management of supply-chain partners for outsourced services.

Attend and input to the wider regional team via regular team meetings & other associated forums- Align & commit your support to contribute to the wider CBRE to ensure full compliance with Company goals & objectives.- Be commercially responsible for the performance of the Ropemaker site.

Support the development of annual budgets and proactively manage performance against budget.

Implement supply chain governance to support & improve service delivery with the support of the FM.- The Workplace Experience Coordinator will actively support Management team in supporting the development & improvement on service efficiencies, space management and other initiatives.


Key Responsibilities


Contract Management- Be responsible for monitoring & management to all workplace service lines and ensue all services provided are resourced and maintained to a high standard, perform to the agreed service level, meet the Client's needs, and operate within the CBRE Quality Health & Safety system.

Carry out spot checks, audits and planned inspections of services undertaken by Vendors to ensure they meet the applicable standards.


  • Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements
  • Coordinate with FM Operations and Client Service teams to deliver service level agreements
  • Monitor and report on vendor activities, achievements, and work order closure rates as part of the routine site reporting process
  • Management & completion of FM Helpdesk tasks both reactive & preventative.
  • Support the completion of site contract review reports to present to Facilities Manager.


  • Administration

  • Contribute towards & support the accrual process monthly.
  • Support Management team with accurate reports when required
  • Carry out regular HSEQ Workspace Inspection
  • Provide admin support to FM and Workplace team
  • Maintains records and logs of service requests and tracks their status.
  • Front of House / Workplace
  • Working based at reception always maintain a professional polite and considerate manner
  • Greet internal and external clients, acknowledging them promptly.
  • Welcome and escort guests to meeting rooms.
  • Maintains neat appearance reception area, conference rooms café and other common areas.
  • Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition.
  • Offer refreshments in the lobby area if guests are waiting here and ensure you keep them updated on their host's arrival
  • Coordinates catering for meeting and events. May negotiate pricing and menus. Secures approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.
  • Assist with separate registration desks for functions as required
  • Maintain the necessary awareness of building facilities to advise and direct guests appropriately
  • Orders office supplies and other common use items for the location, such as café supplies, equipment toner, printer paper, freight and shipping supplies etc.
  • Performs general clerical duties associated with distributing packages and mail as required. Uses tracking systems to record inbound and outbound courier, freight, and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries.
  • Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns
  • Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept always appraised
  • Performs other duties as assigned.
  • Management of Health & Safety
  • Management of Health & Safety
for sites ensuring best practice and statutory compliance met.

  • Ensure all mandatory training is undertaken in line
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