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Receptionist (20 Hours Per Week) - Newport, United Kingdom - Primary Care Careers

Primary Care Careers

Verified Company

Newport, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role:

Newport Surgery is looking for a part time receptionist to provide a point of contact for patients and act as a focal point of communication between doctors and other medical staff.

This is a part time role working 20 hours a week.

Duties include:

Ensuring the telephone is answered as promptly as possible, booking appointments and diverting calls to correct person
Managing the message system on the telephone system to cover holiday periods
Ensuring total familiarity with the appointment systems in effect, including regular and incidental variations
Booking appropriate appointments for patients attending the practice
Explaining practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed
Entering new and temporary patients onto the computer and ensuring completed forms are sent to the Health Authority weekly.
Entering requests for home visits into the visit book, stating time received and including all relevant information and where necessary refer to the Duty Doctor. Ensure doctors are informed of all visit requests
Actioning requests for ambulance transportation and enter details in appropriate book
Ensuring that the reception and waiting areas are kept neat and tidy
Checking the pigeon holes daily ensuring that daily tasks are not given to absent doctors
Ensure that incoming mail is appropriately stamped and distributed.
Keeping filing up to date.
Previous medical or healthcare receptionist experience is desirable;
Excellent communication skills, with a clear and polite telephone manner;
Able to work in a polite, confidential and discreet manner, respecting patients at all times;
Experience of working with the general public, being sensitive and empathic in distressing situations;
Confident to work as part of a team and be able to think on your feet, independently;
Strong IT and administration skills.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us:

We are a forward thinking, dispensing practice caring for 8900 patients.

We operate an Emis Web clinical system and have a history of high QOF achievement and a CQC rating of Good across all domains.

For further information please contact Sandra Stillwell:
**Disclosure and Barring Service Check