Customer Service Advisor - Plymouth, United Kingdom - Student Castle Property Management Services Limited

Student Castle Property Management Services Limited
Student Castle Property Management Services Limited
Verified Company
Plymouth, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Capitol Students provide a home away from home for students from all around the world, lending a space to study, meet and socialise.

Our passion is to provide for students whilst making a difference. We handle the distractions so our students can focus ongetting the most out of their university experience.


We are recruiting for a Customer Service Advisor to provide day to day support to our students in our Plymouth properties.

If you have exceptional customer service skills and a dedication to service with the ability to multitask this is the opportunity foryou.


The Customer Service Advisor will report to the Assistant Scheme Manager/Scheme Manager and will provide administrative support to them as well as other members of the management team as necessary.

They will also provide front of house support to students,contractors and visitors and be the initial point of contact for any queries.


Main duties will include:

  • Distributing post and managing student parcel pick up system
  • Front of house and reception duties
  • Preparing written correspondence as requested by other members of management team
  • Receiving student payments / Arrears management
  • Preparing arrival packs for new residents
  • Publishing and distributing signage for notice boards around scheme
  • Checking returned licence acceptances ensuring all relevant documents have been received
  • Sales / Perform room viewings for potential new residents

Desirable Knowledge:


  • The ability to communicate clearly
  • IT & systems literate, use of IT systems to provide/monitor data within the property reporting systems
  • Flexible willing to undertake a range of tasks and duties vital for the effective and successful running of the site.
  • Planning and organisation skills
  • Innovative
  • Enthusiastic
  • Works well with others
  • Confident and outgoing
  • A Multi-Disciplined Operative with a "can do" and "selfmanagement" attitude
  • Personally motivated with initiative
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