senior hub officer - Cardiff, United Kingdom - Cardiff County Council

Description

An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our Rhydypennau/Penylan Hub teams. The successful applicant will assist in coordinating a professional face-to-face service, including responsibilities for building management.

Services provided include advice on Housing & Benefits, Library provision, digital & financial inclusion along with partnership working and arranging tailored community events.

You will have experience of providing excellent customer service, work well in a team and have a flexible approach.

You will have experience of providing advice on an array of council services including Waste management, Library provision & arranging Community events. You will have knowledge on Housing Benefit, Council Tax Reduction scheme, Housing including the Welfare Reform Act

You will work closely with partner organisations and advice agencies to ensure a fully accessible co-ordinated service is provided.

Ideally, you will have experience of mentoring & coaching staff and resolving more complex enquiries and disputes in a positive and constructive manner.