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    Unified Communications Architect - London, United Kingdom - BML

    BML
    BML London, United Kingdom

    4 weeks ago

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    Contract Retail
    Description

    You'll be the architect on an exciting IP Telephony / Unified Communications migration project for a large well known UK brand with over 400 sites nationwide

    You will be an integral part of a project team tasked with replacing the legacy IP PBX with a modern, converged contact center and UC platform. You will be responsible for:

    • gathering the business requirements via workshops and sessions with stakeholders from management through to front line colleagues
    • Documenting those requirements and playing those back to a range of audiences to validate your information and conclusions with broad support from the business.
    • Assessing a shortlist of alternative solutions on the market which meet our needs and supporting the supplier and product selection process with strong technical justifications related to business outcomes.
    • Owning the technical delivery of the project including a seamless migration from the current system to the new one while minimising business impact.
    • Fully documenting all aspects of the chosen solution and undertaking knowledge transfer sessions with key stakeholder teams such as IT support.

    Essential skills / qualifications:

    • Subject matter expert in the Enterprise Telecomms / UC space
    • Designing, configuring, and troubleshooting VoIP systems
    • Collaborating with cross-functional teams to integrate VoIP systems with existing network infrastructure
    • Providing technical expertise and practical support for VoIP and IPT issues.
    • Strong verbal skills (including presenting) to be able to articulate the value of Cloud Communications at multiple levels
    • Excellent written communication skills for design, planning, and project documentation
    • Confident, credible, and authoritative demeanour - to technically shape a project and influence key stakeholders
    • Detailed understanding and experience of legacy IP PBX estates and solutions, which must include Mitel.
    • Detailed understanding of Microsoft Teams Direct routing.
    • Detailed understanding of modern contact center UC technologies including but not limited to omnichannel, intent prediction, intelligent / skills based call routing,
    • Gathering business UC, collaboration and contact center requirements and formally documenting those.
    • Good understanding of TCP/IP networking insofar as it relates to voice systems.
    • Recent telecomms / UC qualifications from a major vendor (ideally Mitel), but Microsoft, Cisco or other major vendors would be acceptable.

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