Service Desk Engineer - Portbury, United Kingdom - Ventula Consulting

Description

Job Description

Service Desk Engineer - Manufacturing Company - £38k + Package

2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable.

This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies. An excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic.

Overview:

• Permanent role with a salary of up to £38k basic + benefits package.
• Fully onsite position, no hybrid options available.
• Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team.
• Working hours are Monday-Friday, 8:00am - 4:30pm.
• Available for out of hours support for any critical production issues.

Requirements:

• Experience providing 2nd line technical support and desk side support
• Windows Server / Print Services
• Active Directory
• Advanced knowledge in Computer Hardware
• Advanced knowledge in Common Software applications
• Advanced knowledge in Microsoft Operating system
• Proficient knowledge in Printer Hardware
• Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
• Proficient knowledge in Ticketing software
• Microsoft Office & Office 365 applications

Desired Skills:

• VMware virtualisation knowledge.
• Network and server hardware and components IT qualifications may include
• A+ Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in desktop area
• Microsoft Office Specialist (MOS) certification