Problem Management Coordinator Contract - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is a one year contract

At Bloomberg, our mission has always been to provide real-time data, news, and analytics to our clients quickly and accurately.

Our clients are some of the biggest players in finance, and they rely on our software to manage their portfolios, analyze the markets,and make swift trading decisions that keep them ahead of the competition.

We have more than 320,000 clients across the world, so it's critical for our systems to be stable, reliable, and always available.

That's where the Problem Management team comes in.

On the Problem Management team, we manage the communication for root cause on service-impacting outages to ensure our clients understand what happened.

To do this, we structure and lead investigations in partnership with technical teams across the company -from developers to client support.

We're the central point for all stakeholders, and we ensure that accurate and timely information is communicated to all stakeholders after significant outages.

Our team is critical to providing the best possible service forour clients, and we take pride in the impact we have on the company's continued success.

We'll trust you to:

Facilitate the root cause analysis communication across multiple teams.
Own the full lifecycle of post incident communication from information gathering, curation to publishing.
Work closely with key senior stakeholders in legal, compliance and communication teams to ensure our communications are compliant with policies and regulations.
Notify, escalate and communicate to stakeholders to ensure timely completion of root cause and short term remediation plans.
Help coordinate the investigations and drive the reduction of repeat incidents.

You need to have:

Excellent written and verbal communication skills with the ability to effectively tailor communication of technical issues to various audiences
Strong collaboration skills and an interest in developing a strong network
Ability and aptitude to pick up new technologies or procedures
Good organization skills and excel at multitasking with the ability to prioritize own workload
BA, BS, MS, PhD in related technology field

We'd love to see:

Innovation and drive someone who is happy to challenge the status quo and collaborate on processes within the team
A selfstarter who is assertive but diplomatic with the ability to prioritize workload and to perform in a highpressure environment
Basic understanding of industry standard technologies and infrastructure such as: networking, cloud storage, middleware, databases and virtual infrastructure
Familiarity with ITIL Service Support knowledge
Familiarity with, or knowledge of the Bloomberg Terminal or other Bloomberg products

If this sounds like you:

Bloomberg is an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.