Party & Reservations Administrator - Harrogate, United Kingdom - Kidzplay

Kidzplay

Verified Company

Harrogate, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Party & Reservations Administrator is responsible for coordinating and managing all aspects of party and event reservations within Kidzplay & Little Bees.

This role involves efficiently handling reservations, ensuring customer satisfaction, and contributing to the overall success of the establishment's events and parties.

The Party & Reservations Administrator works closely with various departments, senior management and centre management to ensure seamless event planning and execution.

Key Responsibilities:

Reservation Management

Maintain an organised reservation system, ensuring accurate and uptodate information and maximising sales opportunities where possible.
Work with Sales team to maximise occupancy levels and manage deals and promotions where appropriate
Confirm, modify, and cancel reservations as per established procedures.

Party Coordination

Collaborate with customers to understand their party or event requirements and preferences.
Communicate & liaise with various stakeholders to ensure full understanding of party requirements
Plan and arrange for event décor, entertainment, and any special requests.
Ensure relevant systems are kept up to date

Systems Management

Capable and confident using various different systems simultaneously these include:
Party and event management software
Table reservation software
Customer communication systems
Social media management
Promo code management

Customer Service

Provide exceptional customer service by addressing inquiries, concerns, and special requests professionally and promptly.
Anticipate customer needs and proactively offer solutions to enhance their experience.
Handle customer feedback and complaints effectively, aiming for swift resolution.
Proven experience in event coordination, party planning, or reservation management.
Strong organisational and timemanagement skills.
Excellent communication and interpersonal abilities.
Customerfocused attitude and a commitment to delivering exceptional service.
Attention to detail and ability to multitask in a fastpaced environment.
Ability to work flexible hours, including evenings, weekends, and holidays, as required by the business.

What you get in return:

Discounted meals and drink at our centres
Learning & Development from the start with opportunities to complete apprenticeships alongside your work

The Party & Reservations Administrator plays a critical role in ensuring memorable and successful events for customers.

This position requires a combination of excellent customer service, organisational skills, and effective communication to create positive experiences and contribute to the overall reputation of the establishment.

If this sounds like you then we want to hear from you

Salary:
£10.42-£11.50 per hour

Expected hours: 40 per week

Benefits: