Customer service Training and Quality Lead - Livingston, West Lothian, United Kingdom - Unitrunk

Description

Customer Service Lead

Livingston, EH54 8AS Salary:
£31 - £33K per annum, DOE +

Benefits Contract:
Permanent, Full time Hours of Work: Monday to Thursday 08.

Customer Service Lead - Benefits:

• Competitive Salary (£31 - £33K per annum, DOE)
• 33 days holiday per year (inclusive of public holidays)
• Contributory Pension Scheme
• Life insurance

Unitrunk Ltd is one of the UK's leading manufacturers of steel cable management systems with distribution centers throughout the UK.

We are currently looking to recruit a Customer Service Lead for our Livingston Depot.
Customer Service Lead - The Role:
Be responsible for ensuring all Quotations and Sales Orders are processed and completed in a timely fashion

• Proactively manage effective working relationships with customers ensuring that all customer services issues are dealt with in a professional and timely manner
• Be responsible for purchasing any goods required to meet specific customer needs
• Ensure that all returns are agreed and processed in accordance with company policy
• Manage all customer complaints using the complaints procedure
• Be responsible for planning all workflow through the depot
• Provide relevant reports in line with company procedures
• Be responsible for ensuring that all company policies are adhered to within the depot
• Ensure that fleet management requirements are fully adhered to
• Co-ordinate cycle counting and monthly/bi-annual stock checks

Customer Service Lead - The Candidate:
Good commercial knowledge of sales processes such as sales order processing, quotations etc.

• Knowledge of the electrical wholesale industry would be advantageous

If you wish to begin a career with the opportunity to progress in a business-to-business environment, please click APPLY and send us your up-to-date CV and cover letter today
No Agencies please.