Senior Service desk Manager - United Kingdom - Capita

Description

Senior Service Desk Managers are responsible for the management and operational delivery of specified Service Desks within a specific geographic region (e.g. UK, India) Senior Service Desk Managers are also responsible for the day-to-day line management of the Service Desk Managers within their teams and the high level performance of those Service Desks

Job Description

Managing a team of Service Desk Managers
Delivery of the day-to-day Service Desk function
Support the Head of Service Desks to drive the simplification and standardisation of processes, procedures and tools used across the Service Desk operation
Drive a motivated, high quality and highly productive team environment
Providing escalation to deal with more complex Service Desk issues and escalations
Identifying and implement operational improvements in the Service Desk area

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens.


We're driven by our purpose:
to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.

We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens.

We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler.

We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions:
Capita Experience, Capita Public Service and Capita Portfolio.
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