Account Manager - Greater Liverpool Area, United Kingdom - Concentrix

Description

The Account Manager is responsible for overseeing the management of moderately complex client

accounts and developing processes to ensure favourable relationships with clients, meeting their

operational needs. Serves an assigned territory/client with moderate variables in geography and/or

customer complexity. Must successfully manage the client's customers end-to-end, by renewing,

expanding, and converting the service relationships our clients have with their existing customer

base. The Account Manager calls upon existing client customers to assess areas of opportunity,

renew current service contracts, and convert customers to different services when applicable.

Independent and results-driven individual drives success through persuasion versus prescriptive

process. Resolves moderately complex client issues, researches problems, and makes

recommendations for potential product enhancements or modifications. Explores various sales

channels to improve sales performance. Assists in the preparation of sales forecasts, quotes, or negotiations.

Duties and Responsibilities

• Ensure client's customers are consistently satisfied with the client's products and services, and resolve escalated issues

• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives

• Evaluate the client's customer needs and propose potential solutions

• Serve as a single point of contact for the client customer and may coordinate the work of client service teams

• Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction

• Manage external competitive pressures and effectively handle objections

• Work with multiple stakeholders, building effective relationships with decision-makers at all levels

• Responsible for managing sales territory and achieving monthly quotas
• Negotiate skillfully in tough situations

• Identify risk and barriers to success; develop contingency plans when necessary
• Identify opportunities for additional product or service sales

• Use data to help influence buying/renewal process

Qualifications

• Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships

• Proven track record of success in sales or account management

• Passion for exceptional customer experience and sales

• Aptitude to learn and optimize new technology and data

• Problem-solving skills
• Excellent knowledge of Microsoft Office programs

• Excellent verbal and written communication skills

• Experience working with or similar CRM required

• Demonstrated ability to prioritize and multi-task in a time-sensitive environment

• Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences

• Execute high level of independent judgement and critical thinking

• Professional and polished demeanor

• Bachelor's degree preferred

• years working in a sales or account management preferred
• Experience in high volume calling preferred