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- Answering incoming calls from residents with regards to repair issues
- Understanding and diagnosing repair requests
- Managing incoming repairs inbox and allocating repair works appropriately
- Scheduling work for operatives to attend properties and undertake works
- Solid customer service background
- Excellent communications skills, able to liaise effectively at all levels
- Able to build solid working relationships with customers and contractors
- Excellent organisation skills
- Good attention to detail
- A positive "can do attitude"
- Able to work in a fast paced and often pressurised environment
- Computer literate, a good knowledge of Microsoft applications
Customer Service Advisor - Thame, United Kingdom - Qube Recruitment
Description
Are you customer focused? Are you a great communicator? Do you love speaking with people on the phone?
If you answered yes to the above then we have a client with a fantastic opportunity to be an essential part of a team working.
The Role:
As a call handler/customer service operative you will be assisting residents with their issues, answering calls and booking appointments for our operatives to visit their properties and undertake works (plumbing/electrical faults etc..)
This will include:
About You:
Monday to Friday: Full Time pm