- Creative, flexible and sensitive approach to working with people with diverse support needs.
- Ability to motivate people.
- Ability to reflect on and share best practice with peers.
- Able to travel locally as required.
- Passionate about combatting disadvantage and inequality in healthcare.
- Able to work as part of a team.
- 4 GCSEs (C and above) or equivalent
- Relevant NVQ Level 3 qualification or equivalent
- Excellent verbal and written communication skills with the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues.
- Good technical literacy with Word, Excel, and experience using a clinical system such as EMIS.
- Able to work independently and manage own workload.
- Able to build strong professional relationships.
- Demonstrable experience of effective planning and organisation skills to deliver targets to deadlines.
- Proven record of excellent written communication skills and a high level of health literacy.
- Understanding of social determinants of health and how these can be addressed with patients.
- Able to analyse and interpret information and present results in a clear and concise manner.
- Experience of working with healthcare professionals and/or previous experience in the NHS or social care.
- Experience coordinating with multiple stakeholder or individuals to meet specified outcomes.
- Experience providing advice/signposting.
- Experience using a patient clinical system such as EMIS.
- Awareness of how and when to signpost.
- Knowledge of safeguarding interventions and an awareness of the
- Mental Capacity Act.
- Skilled in the use of person-centred measurement and outcomes delivery.
- Knowledge of a range of local community groups which support wellbeing.
- Awareness of relevant Health and Social Care legislation and a developed knowledge of crisis intervention.
- Experience of undertaking quality improvement activity.
- Sound understanding of disease prevention and the NHS choices website.
Care Coordinator - Camberley, United Kingdom - Surrey Heath Community Providers Ltd
2 weeks ago
Description
Job summary
Anexciting opportunity has arisen for a Care Co-ordinator to join Surrey HeathPrimary Care Network [PCN], supporting delivery of the new Network ContractDirect Enhanced Service [DES] specifications.
Weare looking for a part time Care Co-ordinator to support our PCN, to work closely withPCN Practices and the multidisciplinary team in coordinating all key activitiesincluding access to services, advice, and information, and ensuring heath andcare planning is timely, efficient, and patient-centred. The post holder willhelp patients interact and engage with everyday life through activitiesdesigned to develop, maintain, or retrain skills for people with a cognitive,physical, or mental disorder, condition, or illness. You will support theprovision of continuity of care and act as a point of contact for families,residents, and professionals for identified patients in your caseload.
The hours required for this role are 13-14 per week across 3 days.
Main duties of the job
Provide coordination andnavigation for people and their carers across health and care services, workingclosely with social prescribers, health and wellbeing coaches and other primarycare professionals.
Utilise population healthintelligence to proactively identify and work with a cohort of patients todeliver personalised care
Support PCN staff and patients tobe prepared to have shared-decision making conversations including utilisingdecision aids and tools, and support patients to understand their level ofknowledge, skills and confidence (their activation level) when engaging withtheir health and wellbeing including through the use of the Patient ActivationMeasure.
Help people to manage their needsthrough answering queries, making and managing appointments and ensuring thatpeople have food quality written or verbal information to help them makechoices about their care
Support the practice with thePatient Participation Group [PPG]
Holistically bring together all ofa persons identified care and support plan, in line with best practice, basedon what matters to the person
Support people to take up trainingand employment, and to access appropriate benefits, education courses, peersupport, and/or personal health budgets where applicable
About us
We are Surrey Heath CommunityProviders Limited, which is a federation of 7 GP practices across 10 sites,covering a population of over 97,000 patients across Surrey Heath. We began in2016 and now employ around 200 members of staff across our head office sites,and our primary care and unplanned care services.
As a GP Federation, we areproud to represent our member practices and to champion primary care by workingwith local general practice and system partners in the provision of community basedhealthcare services. We are dedicated to providing safe and compassionate careto our patients across our range of primary care and unplanned healthcareservices in Surrey Heath, and believe in continuous commitment to qualityservice delivery and positive patient outcomes.
Patientsare at the heart of everything we do , and we pride ourselves in ensuring our patients feel safe, supported,communicated with and respected , at a time when they may be feelingvulnerable. Our vision is to provide high quality, seamless health care thatenables people to lead healthier lives, whilst feeling supported and cared for.
Job descriptionJob responsibilities
Please see Supporting Documents for full Job Description, list of responsibilities and Person Specification
Person SpecificationPersonal Attributes
Essential
Qualifications
Essential
Desirable
Skills
Essential
Knowledge
Essential
Desirable