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- To establish and maintain professional working relationships with colleagues within the University at all levels and with external organisations, suppliers, and individuals.
- To identify and prioritise service improvement, aligning this with the Digital Strategy.
- Liaise closely with relevant staff to share and develop best practice and contribute to staff training and development activities.
- To always act fully in the interests of the University
- Excellent communication, collaboration, and facilitation skills.
- Logical, self-motivated, flexible, and able to manage change.
- Strong digital AV and IT skills with a commitment to continually develop these.
- Excellent organisational, planning and time management skills.
- Engage in professional development opportunities to keep skills relevant.
- Work to deadlines and project timelines.
- Carry out other duties as may from time to time be reasonably required across the service.
- Work collaboratively to drive changes and improvements that support the required outcomes of the Digital Strategy
- Adhere to and promote the University's policies on Equality, Diversity and Inclusion and Information Security.
- Ensure compliance with Health & Safety and Data Protection Legislation.
- Support and promote the university's Sustainability policies, including the Carbon Management Plan, and carry out duties in a resource efficient way, recognising the shared responsibility of minimising the university's negative environmental impactswherever possible.
- Adhere to current legal requirements and best practice relating to digital content and accessibility, including Web Content Accessibility Guidelines when creating digital content
- Providing specialist support for the latest AV technology and associated control systems (inc Extron & AMX), DSP and AV distribution including diagnosis of complex faults and ongoing maintenance requirements.
- Provision and support for lecture capture and video streaming solutions.
- Managing the AV support for events and conferences.
- Remote management of AV control systems.
- Video and audio production, editing and basic video camera operation.
- IT diagnostic skills including the use of remote support tools.
- Working with colleagues at all levels.
- Monitoring your own performance to meet Service Level Targets.
- Supporting non-Windows devices.
- Working collaboratively with other teams to resolve second line levelDesirable Experience
- Experience of working within an environmental sustainability context.
- Working in a service delivery role in Higher Education.
- Use of ITIL aligned service desk software.
- Social Media streaming issues.
- Effective use of IT Service Management processes.
- Knowledge of the university's IT systems and services.
- Experience working in a pressured IT service delivery environment.
- Providing end user training.
- Subject matter expert technical knowledge and ability to diagnose AVsystem issues through testing and referring to system diagrams.
- Excellent communication and collaboration skills.
- Using ITIL-aligned ITSM tools.
- Ability to gather facts and analyse situations.
- Excellent organisational skills and the ability to prioritise and manage a wide and varied workload.
- Proven IT diagnostic skills includingthe use of remote support tools.
- Educated to degree standard or equivalent experiential learning within a relevant technical, educational or business discipline.
- We are looking for people who can help us deliver the values of theUniversity : Inclusive, Collaborative and Impactful.
- Full driving license.
Onsite AV Engineer - London, United Kingdom - JacobsMassey AV Specialists
Description
A campus based technical role responsible for the deployment, configuration, maintenance, and support of audio-visual solutions used for teaching and learning, meetings, and live events.
Working closely with IT support teams to ensure the teaching and learning facilities across the university are monitored, supported, and maintained to the highest possible standard.
Salary:
£31,000Generic:
Managing Self:
Core Requirements:
Additional Requirements:
Undertake any other duties as requested by the line manager or appropriate senior manager, commensurate with the grade.
This is a professional, demanding role within a complex organisation with an ambitious strategic plan and agenda for change.
The role holder will be expected to show flexibility in working arrangements, including working hours, to ensure that the directorate delivers therequired level of service.
Essential Experience;