3rd Line Windows Infrastructure Engineer - Hertfordshire, United Kingdom - Impellam Group

Description

3rd Line Infrastructure Engineer - Microsoft Up to £65,000 (depending on experience)

Hybrid workingOffice based in Hertfordshire.

I am currently representing a leading IT MSP based in Hertfordshire on completing a business-critical hire for an Infrastructure Engineer.

Your responsibilities will be divided between 3rd line technical support and technical project delivery to clients across the country. Oversee the delivery of client projects, adhering to agreed-upon scope, timelines, and budget.

Serve as a dedicated escalation point for the Helpdesk, managing all escalated tickets, ensuring they are completed in a timely manner and to a high quality.

Provide management and support for internal systems, ensuring their smooth operation and optimal performance to facilitate efficient business operations.
Liaising with clients, internal staff, and 3rd parties to efficiently deliver projects.
Carry out site surveys and create relevant documentationMaintain accurate and up-to-date technical documentationWork closely with the Head of Operations on the development and implementation of new initiatives, leveraging technical insights and expertise to drive innovation and continuous improvement across the organization Key Skills and Experience:
Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune.
Experience with Azure, including Azure Active Directory and virtual machines within the Azure Cloud.
Deployment and advanced support of Microsoft 365 products, including SharePoint/OneDrive and Teams.
Management and troubleshooting of Windows Server , including Remote Desktop Services, Active Directory, AD Sync.
Hands-on technical knowledge of LAN/WAN, Routing, Switching, Cisco, Meraki, firewalls, VLANs, VPNs and network segmentations.
Experience working within technical project teams.