Senior Customer Manager - London (Greater), United Kingdom - myGwork

Description

This inclusive employer is a member of myGwork - the largest global platform for the LGBTQ+ business community.
Opening date 09-Apr-2024 Closing date 19-Apr-2024 Job description

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

This role is a leadership position within the Customer & International team. This is a high-profile team that leads customer propositions across all segments and supports and delivers strategic growth initiatives, tasks and deliverables from across WPB (Wealth and Personal Banking)

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Design and deliver World Class Propositions, which meet the needs of our customers and sets us apart from the competition
• Build excellent relationships with UK and Group stakeholders to identify the market opportunity, our right to win and key risks and priorities in the implementation of revenue and customer advocacy opportunities.
• Help drive the alignment of proposition enhancement runways and contact strategies planned across HSBC UK distribution channels to ensure that the organisation unilaterally pivots towards customer.
• Bring together internal and external insights that provide a comprehensive understanding of customer needs and trends, as well as competitor offerings.
• Proactively support Senior management in driving the WPB Group Segment Strategy, for the segment(s) you'll be leading/contributing to, including performance and integration within the UK WPB business