- Accountability for query management via the teams customer service line (Jira Service Management) providing accurate advise, guidance and timely responses in line with the teams SLA's to both internal/ external customers.
- Be the key point of contact for designated business areas on all HR related matters.
- Partner with the Recruitment provider in relation to uploading and benchmarking vacancies to our Talent Management platform, following the process through end to end
- Draft all forms of employee documentation when required, e.g., promotion letters, family friendly letters, salary letters etc.
- Be the first point of contact for the employee lifecycle process e.g. adding new starters onto the HR System, sending new joiner emails, administering background screening, pre-boarder actions & saving down a full HR file
- Liaising with new joiners ahead of day 1 with first day instructions
- Manage the employee offboarding process by preparing leaver letters, arranging exit interviews and process changes in the HR system. Record attrition levels and feedback to HR Management team on any key trends
- Update the company org charts
- Work to provide support on ad-hoc Reward/ Compensation tasks partnering with the Head of Reward and HRMI Analyst
- Work to provide support on Group L&D related matters and company training initiatives
- Adhoc reporting from HRIS
- Provide support to the HR Manager on ER cases where applicable e.g. Investigations, Disciplinary, Grievances, Appeals
- Working in partnership with key stakeholders cross jurisdiction on key HR people processes e.g. performance management, absence management & generalist support
- Liaise with external contacts to prepare HR related events and company presentations
- Prepare weekly governance/ reporting information for team meetings
- Support in other ad hoc duties as required by the HR team, including participation in project work.
- Regular maintenance of the HR system to maintain data validity and accurate employee records, using scheduled reports to make auditable changes proactively and accurately
- A minimum of three years experience in a HR operational role in a demanding and fast-paced environment. Experience in Financial or Professional services would be adventageous.
- CIPD or degree qualified
- Experience working independently and across cross-functional teams e.g. Reward, L&D, Recruitment etc
- Excellent written and verbal communication with a focus on attention to detail
- System analytical skills and experience with HR system reporting
- Exceptional organisational skills and experience managing conflicting priorities.
- Resilient, flexible, and quick to adapt. Individual will have the ability to deal with ambiguous and fluid situations.
- Ability to work at pace and collaboration are key attributes in this role.
- Results – We want to be the best at the things we care about, so we focus on profitability over volume, with responsive decision-making and clear prioritised accountability.
- Innovate – We aspire to lead the market in providing the services and products our clients need, and to drive change in the broader impact our industry has on human rights, society, and environmental sustainability.
- Include – We create an environment where employees can bring their whole self to work, with open communication where everyone, irrespective of gender, ethnicity, sexual orientation or background, feels able to contribute ideas and be recognised and rewarded for their contribution
- Unite – We operate as team of individual talents that actively seeks to reflect the diversity of the societies in which we operate, giving our business the widest range of inputs and perspectives.
- Respond – We work in a business exposed to sudden shocks and changes – elemental, political, economic and human – so we remain nimble and ready for change.
Human Resources Advisor - London, United Kingdom - The Fidelis Partnership
Description
Job Description
About us
Fidelis MGU is a privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. Additional information regarding Fidelis MGU may be found at
The Company currently writes lines of business including; specialty insurance: aviation & aerospace, energy, marine, property, terror & political violence, contingency and other specialty lines; reinsurance: property reinsurance, property retrocession, specialty reinsurance, whole account/multi-class and bespoke.
Role Overview
The key purpose of the HR Advisor role at The Fidelis Partnership is to work collaboratively with the HR Business/ Advisory team in addition to partnering with the wider HR team to provide operational excellence and consistent customer service on behalf of the department to the company. The individual will need to work as part of a team, but will primarily supporting the HR Manager by providing first line advice and guidance on HR related matter to key stakeholders.
Key Accountabilities
Skills & Experience
Please note, this is a 12 month FTC and the role will be fulltime office based from our lovely 22 Bishopsgate office.
Fidelis MGU Ethos
Our culture is defined by our ethos. It is the foundation of who we are and the core of everything we do.
Diversity, Equality & Inclusion
Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and Fidelis MGU's successes. This will be driven by a workforce that embraces Diversity and Inclusion at every level, in every department across Fidelis MGU.