Cloud Support Engineer - Cirencester, United Kingdom - G B Solutions

G B Solutions
G B Solutions
Verified Company
Cirencester, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
**Cloud Support Engineer
£50,000 + Benefits**
Cirencester


With over 15 years of experience bringing innovative technology to businesses, our client provides an exceptional level of service to their customers.

Using proven technology to continuously challenge how best to drive business change. From consultancy implementation,to support services, leaving no stone unturned.


They are looking for a Cloud Support Engineer to join them in their Cirencester office, on a full time, permanent basis.

As the Cloud Support Engineer, you will have the opportunity to influence the direction of the new Cloud Service. Alongside developingand producing scalable, and robust managed services solutions, for a growing customer base.


Responsibilities:


  • Manage customer relationships in conjunction with delivery teams
  • Work with service desk toolset to resolve issues for customers
  • Ensure the cloud platform is maintained according to service requirements
  • Assist with customer service delivery reporting
  • Act as the 'end of the line' for support requests, providing L3 technical support
  • Monitor infrastructure performance
  • Provide documentation, training, mentorship, and guidance to junior colleagues
  • Work with support third parties to resolve customer issues
  • Build and maintain a welldocumented infrastructure architecture for cloud solutions

Skills/ Experience:


  • Knowledge of VMware and AHV, with LAN networking skills, including Mellanox, Cisco, and firewalls
  • Experience supporting Nutanix platforms at level 3, or equivalent
  • Knowledge of AOS, and AOS management
  • Ability to create, maintain, and update documentation
GB Tech is your specialist in IT and Technology recruitment.

We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.

We manage?Tech?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol.
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