- Improving system efficiency by consulting with end-users and providing innovative solutions
- Maintenance and improvement of Solutions Delivery technical documentation, including updating existing manuals and guides, as well as creating new documentation to reflect changes or additions to our systems and processes.
- Work with Implementation Specialists and Project Managers for new implementations/existing client change requests.
- Point of escalation for support tickets via a dedicated queue for customer queries relating to workflow tools, and triaging when necessary to other relevant teams within the KYC OU.
- Collaborate with Product teams to ensure the Solutions Delivery team has documented processes for any new products, releases, and upgrades.
- Work closely with other internal stakeholders on the fulfilment, support, engineering, and operations teams.
- Joining implementation/project calls to provide product expertise, as required
- A bachelor's degree in computer science, information technology, information systems, computer engineering, or similar.
- Strong knowledge of scripting (Python or other object orientated language) and API integrations (RESTful API)
- Proficiency in providing efficient web-portal support.
- Exceptional interpersonal and communication skills, both internally and externally.
- Excellent problem-solving skills and attention to detail
- Agile and ability to learn new products & processes closely
- Project management experience a plus
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Solutions Engineer - Manchester, United Kingdom - Moody's
Description
At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.
If you are excited about this opportunity but do not meet every single requirement, please apply You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
At Moody's Analytics Know Your Customer (KYC) / Know Your Supplier (KYS), we solve problems that matter. We are a cross-functional team of sales and marketing, technology and product professionals who are all passionate about preventing criminal infiltration of the world's financial system and bringing transparency to global supply chains by detecting fraud, terrorism, human trafficking, and other criminal threats.
We combine the agility, passion, and dynamism of a startup with the strong positioning and stability of an established institution, providing our people with dynamic career paths and mobility options across the globe, all while having access to the entire Moody's network. We empower our people and are committed to helping them reach their goals.
We are looking for a technically proficient and customer-focused Technical
Consultant to join the Know Your Customer (KYC) Solutions Delivery Team. The
Technical Consultant will be responsible for gaining an understanding of the system
specifications and capabilities of MA's KYC products, so that customers experience a
top-notch implementation and access to world class ongoing technical assistance.
They will work closely with Implementation Specialists and Project Managers on the
KYC Solutions Delivery team to ensure clients are integrated and implemented as
seamlessly as possible with their purchased solution(s)
Key Responsibilities:
Experience/Qualifications:
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
