Services Supervisor - Enfield, United Kingdom - BaxterStorey UK

BaxterStorey UK

Verified Company

Enfield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

For almost 20 years, for every client, in every location, whether that's an office, stadium, cathedral or university, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer, and guest can have the hospitality experience they deserve.

We can't do this alone; we need the brightest and the best to join us to make this all possible.

We will support you to create your hospitality legacy, and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team's careers.

'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Come be a part of the food revolution

Job Description:

Services Supervisor Opportunity for one of BaxterStorey's prime locations

£30,000 per annum plus great benefits

Fully flexible. Nights and Day shifts needed

We are always looking for talented individuals to work at BaxterStorey and this position requires just that.

Our location at Tottenham Hotspur Training Centre in Enfield is looking for a services supervisor who will run the onsite hotel out of hours. Tasks included will be housekeeping, security, food and beverage, concierge, luggage duties and reception. It is a challenging role as when you arent at Tottenham you will be working at our other sites in the central region.

Tasks include:

Develop and implement practices to improve the overall customer experience at the site.
Collaborate with crossfunctional teams to provide service at the on site hotel for security, catering, housekeeping, reception, etc.
Build and maintain strong relationships with key customers, ensuring their satisfaction.
Serve as the primary point of contact for customer inquiries, concerns, and escalations, providing timely and effective resolution.
Proactively engage with the client to understand their needs and requests.
Handle confidential and sensitive information with integrity and discretion
Coordinate with clients and vendors to ensure smooth operations and exceed client expectations.
Ensure compliance with Health and Safety regulations.
Serve as the main point of contact for clients during stays and events, addressing their needs and resolving any issues that may arise.

Qualifications:

Detailoriented and high level of accuracy
Proven experience in customer relations management, preferably in a similar role or industry.
Exceptional interpersonal and communication skills, with the ability to build rapport and trust with diverse customers.
Strong analytical and problemsolving abilities, with a datadriven approach to decisionmaking.
Flexibility and happy to work night and day shifts if needed.

Additional Information

THE GARNISH:

- £30,000 per annum

Annual leave plus bank holidays
Bespoke training and development
Pension
Discounts available from HAPI app, from high street shops to holidays and cinemas

We want to fuel your individuality, which is why we are deeply committed to creating an inclusive working culture at BaxterStorey.