Customer Services Officer - Leicester, United Kingdom - Leicester City Council
Description
Job details:
Job reference
- REQ3728
- 09/02/2024
- 08/03/2024
- Haymarket Bus Station
- £23,500- £23,893 Per Year
Package
- Total benefit value (includes pension contribution and full holiday entitlement): £32,578
- 37
- Full time
- Customer Services
Job
Customer Services Officer:
Job description
Full-time / 37 Hours Per Week / Permanent
Do you have strong customer service skills and thrive in a pressure-driven environment?
Both the Haymarket and St Margaret's bus stations are busy environments with over 1700 buses departing every day, nearly 100,000 passengers a week passing through and the Customer Services Officers directly helping over 3000 people a week.
Reporting to the Bus Station Manager and Senior Customer Service Officer, you'll be a valued member of the team working on the bus stations and alongside the cleaning team.
Your primary duty is to ensure the safety of all using the station as well as provide impartial travel advice to the public, take complaints and deal with any incidents either as a first aider, defusing situations or calling emergency services.
Whilst every day is the same, every day is also different.
Based at Haymarket Bus Station, you'll be required to work across both sites, on a rota basis between the hours of 7am and 10:30pm, 7 days a week.
What you'll be doing
You'll ensure the bus station is running efficiently and safely by completing daily health and safety checks, and service information is readily available and up to date.
At times, you'll deal with first aid instances such as hypothermia in the winter, vehicle accidents, anti-social behaviour around drug and alcohol abuse, as well as homelessness.
You'll manage a huge range of varied tasks such as lost property, replacing timetables and dealing with service cancelations.You'll work in some difficult situations, and on occasion as the only senior officer on site, you'll be required to make appropriate decisions.
As a trained first aider and a fire marshal, you'll complete fire alarm and emergency light testing.What you'll need
What we can offer you
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance.
We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities.
In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.Join us
What we can offer you
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance.
We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities.
In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.Join us
**Interview/Assessments will take place on Tuesday 19th, Wednesday 20th and Thursday 21st March 2024.
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