Head Housekeeper - London, United Kingdom - The Montcalm Royal London House

The Montcalm Royal London House
The Montcalm Royal London House
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Montcalm Collection Montcalm Hotels


Purpose of the Role:


The role of the Head Housekeeper is to successfully oversee the entire housekeeping operation and team on a daily basis, looking after all public areas Montcalm London Royal House and to provide the highest level of care and service to all residents, internal employees / clients, senior management and suppliers in line with the agreed service level and procedures.


Main duties & responsibilities

  • Consistently strive to delight guests and hotel clients
  • Organise maintenance of all hotel guest rooms and public areas, as well as back of the house, ensuring that the highest standards of cleanliness are met
  • Accept responsibility and follow instructions from the Line Manager
  • Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained
  • Arrange department purchasing and take responsibility for the quality and the cost.
  • Maintain good stock records
  • Contribute to on all remodelling and renovation projects
  • Represent the Hotel's housekeeping department to the public in such a manner as to enhance its reputation and foster maximum community good will
  • Show by personal example a philosophy of work and conduct consistent with the professionalism expected of management colleagues.
  • Oversees operation of Laundry/Valet and Uniform Room
  • Coordinate preventative maintenance programs with the Maintenance Manager
  • Oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy
  • Oversee department recruitment and training.

INDBOH
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