User Researcher Designer - London, United Kingdom - Bernadette

Description

Senior UX Designer
We invent, make and iterate products and services for our clients across all areas of their digital ecosystem.

We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data Analysis, Strategy and Ops.

The VCCP Partnership as a whole is an integrated communications agency set up in 2002 by Charles (V), Rooney (C), Adrian (C) and Ian (P), who founded the agency on the principles of simplicity, collaboration, un-preciousness and integration around ideas rather than channels.

Their founding client was BT Cellnet, now known as O2 and the most awarded brand in IPA effectiveness history.
We work on all sorts of digital products and services, from websites and apps through to voice assistants, chatbots and AR/VR experiences


OUR CULTURE:
The VCCP Partnership has a unique culture, and we are looking for people who will make a positive contribution to this, therefore the candidate must have the following attributes:

We're on a mission to bridge the gap between 'digital strategy' and the execution of 'digital experiences' to make breakthrough products & services.

That includes opening new categories and formats, delivering groundbreaking customer interactions, or generating long-term customer advocacy - across the whole digital ecosystem.

We make breakthrough digital products and services which set new standards for everyone to follow, are indispensable and you can't imagine life without them.

The UX Designer role at Bernadette is a fantastic role for developing your UX research and design skills, while delivering brilliant work with the support from the team.

We look for people with a passion for all things UX and user-centred design, those who are hungry to learn and excited to come up with ideas.

We expect some previous experience working in UX, and working with clients, as presenting work to and collaborating with clients is an important part of the role.

All of our UX designers are supported by the Head of UX and the UX lead on their project.

Plus, you would have support from more senior designers as they help to mentor the more junior members of the team.

We love learning at Bernadette - and there is plenty of room to learn and grow within the spectrum of entry-level through to more experienced UX Designer.

From starting to take on more complex UX challenges through to contributing to client presentation and hosting stakeholder workshops, we support all of our designers to progress in their careers.

Helping to design and run workshops
Research and analysis
Analysis of existing client documentation and research
analytics, SEO, Global Web Index data)
Development of customer personas to inform design
Creating UX hypotheses to inform the strategy
Experience design
Design and management of user testing
To be able to demonstrate and show examples of a range of UX deliverables and outputs
To have a clear understanding of the importance of user-centred design
To have knowledge of how to conduct remote moderated user testing
To be comfortable working with Agile frameworks (specifically Kanban and Sprint)
To demonstrate proficiency with design and prototyping tools for rapid, iterative prototyping
To have a strong understanding of UX strategy and delivering across multiple journeys
To apply experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design
To work collaboratively with Strategy, Research, UI Design and client stakeholders
To present UX recommendations in a concise, compelling and clear way


ESSENTIAL SOFTWARE SKILLS:
Testing platforms, and other research and testing tools

Bonus points for:
XD, Protopie (or other prototyping tools)
A passion for all things user experience and user-centred design
Values inclusive and accessible design as core to design

We work hard at keeping our teams motivated by offering continuous training and development opportunities, a competitive benefits package, good work-life balance and a fun and engaging office environment.

Our culture values collaboration both in person and virtually, and so we're looking for people who share the desire to spend face-to-face time with colleagues and clients.

This role is based 3 days per week (Tuesday, Wednesday and Thursday) in our office in Victoria, London.

We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self.

VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity.