Description

Scope:

Work within the service team on a variety of Ultra products but mainly focused on the Ultra Tactical Datalink product (ADSI). Provide Customer support with the helpdesk and fault finding; work both in the office / workshop and at customers' sites.

Key Responsibilities

• Complete scheduled maintenance on Ultra systems in accordance with current maintenance routines.
• Installation and commissioning of Ultra supplied equipment and systems at customer sites.
• Fault diagnosis and repair of Ultra supplied equipment in workshop and at customer sites, ensure all test procedures and site records are accurately updated.
• Document all activities as detailed in the Ultra Business Management System including Site Reports, Defect Reports, Delivery Notes and Job Cards.
• Assist other team members in the identification of more complex problems and apply diagnostic methods to identify causes and propose possible solutions.
• Provide technical support and resolve faults on Ultra systems.
• Provide estimates (time & materials) for tasks and deliver to them.
• Adhere to company practices and policies, reporting any health and safety issues.
• Manage records and arrange for the repair of customer returned items as directed and in accordance to Ultra processes.
• Provide training to customers and other engineers on Ultra supplied products, particularly for the Ultra Tactical Datalink product (ADSI).
• Liaise with and provide technical support to other departments such as Projects, Production and Development.
• Writing of technical reports, specifications and test procedures.
• Provision of practical engineering support to other activities within Ultra, where time and priorities permit.
• Plan travel arrangements and maintain records of expenditures for site visits.
• Manage security of information as defined in the Security manual to ensure compliance with Government regulations.

Role Requirements:

• Essential:
  • Willing and able to obtain, and maintain, SC security clearance
• Desirable:
  • Willing and able to obtain, and maintain, DV security clearance

Qualifications / Skills Required:

• Essential:
  • Experience installing, maintaining and repairing complex electronic systems.
  • Good understanding of IT, Networks and Software based solutions.
  • Basic skills in wiring and mechanical fitting and use of both bench and hand portable test equipment.
  • Flexible approach to working hours and patterns inclusive of anti-social hours, such as weekends and bank holidays. Willing to work overtime and to travel to customer sites in the UK and overseas as required.
  • ONC / HNC / HND or Degree in Electronic / Electrical Engineering or related discipline, or qualified by experience.
• Desirable:
  • Technical knowledge of Tactical Datalinks and their interfaces.
  • Operational experience of the use of Tactical Datalinks (Link 11, Link 16, Link 22, etc.).
  • Knowledge of System Engineering practices, methodologies, processes, techniques and technology trends.
  • Formal qualifications in IT / Software or related discipline.

Notice

Due to the nature of the programs we deliver for our customers, candidates may need to obtain the relevant security clearance or handle export-controlled material as defined by the role's requirements.

Our Benefits

Every employee is critical to our success, and as such, we offer a range of flexible employee benefits, including:

• Annual Bonus – Performance Related
• 25 days' holiday with the option to buy an extra 5
• 4 x Life Assurance Cover
• Flexible working hours
• Early Finish on a Friday
• Pension Contribution
• Our Ultra Select Benefits package includes – subsidised gym & retail, childcare vouchers, cycle-to-work schemes, etc.

Diversity, Equity & Inclusion Statement