- Professional and Resilient Support: As a Desktop Support Specialist, your primary function will be to ensure a professional and resilient desktop support service for our end users. You'll troubleshoot technical issues, provide timely solutions, and maintain a positive user experience.
- Hybrid Work Environment: You'll split your time between our London office (minimum 3 days a week) and remote work. This flexible arrangement allows you to collaborate with colleagues in person while enjoying the benefits of working from home.
- Proactive Engagement: Regular check-ins with key stakeholders will be essential. Your ability to assist with a wide range of queries on various subjects will contribute to a seamless user experience.
- On-Site Support: Be prepared to provide on-site support at short notice during working days. Your flexibility and responsiveness will be crucial in maintaining operational efficiency.
- Remote Support: You'll also extend your expertise to remote support for the entire organisation. Ensuring consistent service delivery, regardless of location, is a priority.
- Occasional Travel: As part of your role, you may travel to other offices. This exposure will broaden your experience and foster collaboration across teams.
- Proactively Monitor Desktop Trends and Systems: Ensure an optimized and resilient desktop infrastructure. Collect performance data to monitor desktop efficiency against service level agreements.
- Support Business Collaboration via MS Teams and Poly AV Equipment: Support effective communication and collaboration across diverse teams.
- Monitor Service Desk System and Resolution Time: Collaborate with the team to maintain a 100% fixed-on-target resolution time, ensuring prompt support for all users.
- Provide Feedback on Resource Usage and System Failures: Identify areas for improvement and share insights with management.
- Implement Remedies and Preventative Measures: Address issues promptly and work within the problem management process.
- Serve as a Technical and Procedural Point of Referral: Support colleagues' skill development and knowledge sharing.
- Keep Documentation Updated: Maintain accurate records for transparency and knowledge continuity.
- Provision, Asset Manage, and Support Windows Devices: Ensure office / home-office equipment is functional and user-friendly.
- Drive Desktop Estate Changes: Empower the business to maintain its market leadership.
- MECM: Experience with Microsoft Endpoint Configuration Manager (MECM) for efficient device management.
- Automated Deployment Processes: Familiarity with automated deployment techniques.
- Microsoft Windows 10 & 11 Enterprise x64: Proficiency in managing Windows operating systems.
- Microsoft 365 Suite of Applications: Knowledge of Microsoft 365 tools and their integration.
- Supporting OneDrive in a Corporate Environment: Ability to assist users with OneDrive usage.
- Remote Administration and Support: Competence in remote troubleshooting and assistance.
- Networked Printers: Understanding of printer setup and maintenance.
- Software Deployment and Asset Management: Experience in deploying software and managing assets.
- NTFS Folder and File Permissions: Knowledge of access control settings.
- Broad Knowledge of Desktop Hardware: Familiarity with various desktop-related hardware components.
- Migration experience to M365 applications
- Microsoft Endpoint/Azure modern desktop management administration
- Scripting knowledge. VB, Powershell, SQL queries
- Experience in supporting multi-site AV setups or an interest in learning
- A keen interest in financial software platforms and a willingness to learn
- Azure knowledge
- Ivanti Service Manager
- CrowdStrike
- Cisco VPN
- Desktop Virtualisation experience
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- ITIL V3/V4 support framework and change management
- A competitive salary - let's discuss it
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme up to 24%
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- Up to £300 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
Desktop Support Technician - London, United Kingdom - Ecclesiastical Insurance Group
Description
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: London
Job Ref: 202381
About the role
Benefact Group are looking for a Desktop Support Technician to join our London office.
The Desktop Infrastructure Team is a dynamic group of highly skilled professionals responsible for maintaining and supporting all desktops, laptops, printers, multi-site Poly/MS Teams AV, Clevertouch technology, and associated peripheral devices. We are committed to delivering exceptional service to our end users.
At Benefact Group, we value diversity and innovation. We actively encourage team members to generate ideas for improvement and embrace change. Your optimistic approach to evolving environments will contribute to enhancing the way our organisation operates.
This position involves:
Induction and training
During your induction, you'll have the opportunity to learn from existing team members and connect with colleagues at our Gloucester head office. Initial training is expected to take a couple of weeks in Gloucester, and there will be a requirement to attend for further training with the team when required - this initial period will equip you with the skills needed to excel in your role.
Key accountabilities
Knowledge, skills and experience
Desirable:
What we offer
About us
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK's 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size.
We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating aninclusive culture and building an environment where each and every one of usfeels valued and respected. We are a community made up of people with arange of different backgrounds, abilities, perspectives, beliefs and interestsand we value the strength this brings to us as a Group. We welcome applicationsfrom everyone.
If you need any additional support during therecruitment process, then please let us know.