Customer Services Advisor - Telford, United Kingdom - DCC VITAL

DCC VITAL

Verified Company

Telford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Req ID:6332
Company:
DCC Vital - SP Services
Salary:Not disclosed
Location:Telford, GB, TF1 7XT
Contract Type:Permanent
Date Posted:10 Aug 2023**Description:

Overall Purpose:
To process all sales orders via inbound calls, together with the provision of product information and query handling in a professional and proficient manner, ensuring customer service excellence is achieved
Principal Accountabilities:
Handling and processing inbound sales orders
Providing product information and cross selling other products as applicable
Establishing and building rapport with customers
Resolving queries in a timely and efficient manner
Work towards and achieve personal and team targets and deadlines
Occasional cover for the 'trade counter' requiring competent face to face customer contact
Effective interdepartmental communication to resolve queries
Maintenance of product knowledge, markets, customers, suppliers and clients
Relevant sales order administration and customer account maintenance
Liaison with other internal departments to ensure sales orders are completed
Generic Responsibilities & Expected Standards:
Maintain a high standard of customer service and care within your area of responsibility
Adherence to all Company policies and quality procedures
Ensure all work produced is of a high quality standard and adherence to standards laid down in Company procedures or as directly by your line manager
Ensure that Health & Safety standards are maintained at all times, including following safe working practices
Employees have a legal duty that gives them responsibility, so far as is reasonably practicable, to ensure that they do not endanger themselves or anyone else by their acts or omissions
To cooperate with the Company on Health & Safety matters and not interfere with or misuse anything provided for health, safety and welfare purposes
Keep areas of work clean and tidy
Ensure that any equipment supplied for the purpose of your work is maintained and any defects are reported
All employees have a responsibility to carry out their work with due regard for the environment. The Company Environmental Policy procedures relevant to your area must be followed.
Attend ongoing product and quality training when required.
Any other duties as deemed appropriate by your line manager.
To understand and follow the Contract review procedure as detailed in QP106 when processing orders and in particular following the procedure as detailed in Appendix 1 for medicinal products authorization.
Summary:
The details outlined in this job description reflect the content of the post at the date the job description was prepared. It is inevitable that over time the nature of employee's jobs will change, existing duties may be lost and other duties gained without changing the general character of the work or level of responsibility entailed. It is intended that this job description will be revised from time to time in discussion with the post holder
In addition, you may be expected to perform other duties commensurate with this position or as required to assist the business needs. Any additional tasks will be kept within your abilities and skills range, and training will be provided if necessary.

Such agreement should not be unreasonably withheld- Person Specification:

Excellent customer service and query handling abilities
Confident and commercial communication skills at all levels both written and verbal
Strong customer engagement and relationship management skills
A numerate and accurate processor with excellent attention to detail skills
Excellent negotiation, problem solving and decision making abilities
An excellent team worker, able to embrace and adapt to change
I.T. literate (Neptune would be an advantage)
Able to be responsible and work with autonomy in what can be a pressured environment
Possessive of an action orientation and a proactive approach to the completion of tasks and projects