- Provide first and second level support to College staff and pupils
- Identify support requests and issues quickly in term of urgency and importance
- Assess support requests in terms of priority and topic, categorize them appropriately, and ensure that they are appropriately assigned to self or colleague within IT department
- Escalate issues as required
- Liaise with third party organizations to meet business requirements
- Provide services with adherence to IT controls
- Perform troubleshooting and problem-solving
- Support user acceptance testing
- Meet any other relevant and reasonable requests of the line manager
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IT Helpdesk Senior Technician - Bristol, United Kingdom - Clifton College
Description
This IT Helpdesk Senior Technician role will provide a lead to the rest of the team, as well as have the capacity and skill to take a more proactive role in areas such as analysis of issues and improvement opportunities. They will also guide the development of improved guidance documentation and user inductions, while also adding hands-on weight to the Technicians' team in providing IT user support, cross-College.
Duties:
This is a permanent, full time (37.5 hours a week) position and the salary is £28,000 – £30, 000 depending on experience.
For full details please refer to the job description below.