Customer Account Representative - Edinburgh, United Kingdom - RNR Marketing Executives

RNR Marketing Executives

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Customer Account Representative responsible for providing exceptional customer service and support to residents within a specific residential territory helping with community outreach.

This role focuses on building relationships with customers, understanding their needs, and serving as a liaison between the residential community and the organization.

The Customer Account Representative plays a vital role in addressing customer concerns, promoting community engagement, and ensuring customer satisfaction.

Key Responsibilities:

Customer Relationship Management:

Serve as the primary point of contact for residents within the assigned residential territory, establishing strong relationships and providing personalized support.
Proactively reach out to customers to assess their needs, address inquiries, and resolve any issues or concerns they may have.
Actively listen to customer feedback and suggestions, providing appropriate followup and taking necessary actions to enhance customer satisfaction.

Community Outreach and Engagement:

Develop and implement community outreach strategies to increase customer awareness of available services, promotions, and resources.
Coordinate and participate in community events, meetings, and activities to connect with residents and foster a sense of belonging and community engagement.
Collaborate with local organizations and community groups to identify partnership opportunities that align with customer needs and interests.

Account Management:

Maintain accurate and uptodate customer account information, ensuring that records are properly documented and accessible.
Assist customers in managing their accounts, including billing inquiries, payment arrangements, and service upgrades or changes.
Provide guidance and support to customers in accessing and utilizing various products, services, and features offered by the organization.

Issue Resolution and Support:

Address and resolve customer complaints or concerns promptly and professionally, striving for effective solutions and customer satisfaction.
Escalate complex or recurring issues to appropriate departments or supervisors, ensuring timely and accurate resolution.
Collaborate with internal teams to streamline processes, improve customer experience, and advocate for customer needs within the organization.

Qualifications:

High school diploma or equivalent (Bachelor's degree preferred).
Previous experience in customer service, account management, or a related field.
Excellent interpersonal and communication skills to establish rapport and effectively communicate with diverse customers.
Strong problemsolving abilities with a customercentric approach.
Ability to manage multiple priorities and work independently in a fastpaced environment.
Knowledge of community outreach strategies and experience working within residential territories.
Proficiency in using customer management systems and software.
Empathy, patience, and active listening skills to address customer concerns and provide exceptional service.
Flexibility to attend community events and meetings outside of regular business hours, as needed.

Pay:
£600.00-£900.00 per week

Benefits: