Customer Service Advisor Manchester - Page-Hired

Page-Hired

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Customer Service Advisor Manchester

The role of Customer Service Advisor

Prioritise professional handling of all customer inquiries and complaints, while maintaining a strong focus on customer satisfaction and retention rates.
Liaising with external companies and internal departments in a timely and professional manner in order to effectively process responses.
Safeguard the business's reputation by adhering to established processes, including Health & Safety, Anti-Money Laundering, GDPR, and data protection.
Effective management of customer caseloads.
Demonstrate productive work habits and consistently perform to the best of your abilities.
Achieve personal KPIs and actively contribute to the achievement of team and business KPIs.
Provide clear communication to customers and/or their representatives.
Embrace a mindset of continuous improvement, actively working towards reducing complaints and identifying opportunities for increased efficiency.
Maintain accurate customer records within the CRM system at all times, including comprehensive notes, correct statuses, and appropriate outcomes.

The ideal Customer Service Advisor

Experience in a telephony customer service role (preferably with exposure to multiple communication channels).
Experience in banking or financial solutions.
Proficient in working with Microsoft Office, technical experience with SAP or Zendesk is a must.
Previous experience in the financial services industry is highly advantageous or similar corporate industries.
Skilled in managing challenging conversations and handling customer complaints effectively.
Demonstrated track record of meeting targets and Key Performance Indicators (KPIs), both on an individual and team level.
Demonstrate exceptional verbal and written communication skills.
Uphold a strong sense of integrity in all interactions and actions.
Exhibit the ability to work effectively both independently and as a collaborative team member.