Coordinator - IT Service Desk Team Leader - Bristol, United Kingdom - Skanska UK Plc

Description

Skanska Building Services provides complete Facilities Management of schools, colleges, and universities throughout the UK,

providing mechanical and electrical engineering support, cleaning, catering and grounds maintenance on a planned and reactive basis, using technological solutions to manage our teams in the most efficient ways.

We are looking for a Helpdesk Coordinator to join the team on-site in Brislington, BS4 5EY on our Bristol Schools contract.

The role will be responsible for coordination and management of all reactive maintenance tasks, including both in house and supply chain works.

This includes organisation and prioritisation of all reactive works, managing the Helpdesk inboxes, working with the subcontractors, dealing with client queries, ensuring work orders are completed and updated in line with the business requirements.

Be responsible for the co-ordination of all contract reactive works within remit, commercial and other service delivery teams.

Accurately record and maintain all information necessary to give accurate planning schedules, resolving client, operational and commercial queries relating to planned maintenance.

Monitor, action and escalate incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.

Develop and maintain a good understanding of the CAFM system, the facilities management services provided to customers, and all relevant process and procedures to keep all reactive work order information together and updated.

Administration of immediate business critical remedial work order submissions and ownership through to completion.

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams.

if you require any adjustments that would support you throughout your application.