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- Acts as a front of house and Subject Matter Expert for all IT Service Management data related queries.
- Responsible for establishing & maintaining IT reports & dashboards for usage by CLIENT eco-system
- Responsible for establishing an IT Reports Catalogue to support standardization & reutilization.
- Provides reporting analysis capability to identify the trending of service issues with insight of actions to be taken to drive improvement of service performance, stability, efficiency & effectiveness.
- Accountable for the production, measurement & tracking of Service Performance & Governance metrics reporting such as SLAs, KPIs, KRIs, IT Controls etc. to help ensure we maintain levels of service.
- Produces regular robust service reports, documentation & presentation material for stakeholder consumption.
- Supports the analysis of data & creation of reports for SIAM led Service Reviews with Suppliers or
- In-house IT teams to measure, monitor & track service performance & identify areas for improvement.
- Supports User Services in the production of IT Risk reporting
- Accountable for the production of agreed, regular reports, balanced score cards and presentation packs by the agreed reporting timelines and schedule
- Introducing automated, interactive reports and dashboards to enable stakeholders to acquire the data they need, when they need it to help with decision making
- Accountable for the timely population of dashboards within the agreed timelines
- Produces and maintains training materials for IT Service Reporting and chairs lunch and learn sessions
Senior IT Service Reporting Analyst/IT Service Reporting Analyst - London, United Kingdom - L&G Recruitment
