Sales Customer Service Advisor - Newcastle upon Tyne, United Kingdom - Huntswood

Description

Huntswood is looking for Customer Service Advisors with excellent customer service experience to join an exciting project for a leading telecoms provider.

If you have call handling experience, a passion for providing excellent customer service, a flair for sales and are looking for a new challenge, then we have a great role for you.

As the first point of contact you will be taking calls from customers and dealing with their queries.

As well as providing an excellent customer service you will also discuss upgrades with customers and try to resolve complaints.

Start Date:
May 2024 and June 2024

Salary:
£12 per hour plus a sales bonus scheme

Location:
Hybrid - Work from home and client's office in Newcastle-Upon-Tyne

Working hours:
Shift between Monday to Saturday 8am to 8pm (estimated 1 Saturday in 4, midweek day off in Lieu, TBC)


What Huntswood can offer:
Comprehensive Training
Generous staff discounts- access to our intranet with exclusive discounts from leading retailers
Team Building activities
Access to an online Well-being centre that has a variety of tools to nurture your overall health
Offer & support with 1 Volunteering Day per year
Mentorship program to grow and develop within the companyWhat Huntswood is looking for:

Customer service experience, ideally in financial services or telecommunications
Call handling sales experience would be desirable
Suitable work space at home with strong broadband connection
Excellent communication and interpersonal skills
Ability to work independently as well as being able to work as a team
Strong attention to detail
Ability to navigate through a number of in-house databases
Good MS Office skills, particularly MS Word'It's not just about what we do, but the way we do it. And it's our values that make us special.'

Huntswood, A ResultsCX Company, delivers resourcing, outsourcing and advisory services from complaints to customers service, remediation to resilience - bring together the people, processes, and knowledge that business need to succeed.

In February 2024, Huntswood become part of the ResultsCX organisation.

ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms.

By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details