- Taking inbound calls from customers.
- Negotiating to win business and cross selling associated products.
- Making outbound calls to grow sales.
- Liaise with Sale Reps, Customers, branches, and Suppliers.
- Costing of bulk deliveries
- Issuing information and processing orders from customers
- Dealing with queries relating to orders and costings
- Updating orders, prices, and order confirmations in the Company's systems
- Work experience gained in a customer services role is essential and a desire to build a career in telephone sales and account management.
- A passion to build a career in sales and strong customer service skills and experience are required.
- Telephone sales or telephone-based customer services experience is desirable.
- Excellent customer service skills are essential.
- Strong written and oral communication skills are essential.
- Strong interpersonal skills and stakeholder management skills are essential.
- Strong attention to detail is essential.
- Strong IT skills that include Microsoft Office (Word, Excel, Email & Web) awareness and experience is essential.
- Strong data entry skills and high levels of accuracy are essential.
Internal Sales Executive - Glenrothes, United Kingdom - JAMES DONALDSON & SONS LTD
Description
Internal Sales Executive – Nu-Style Aberdeen
Competitive salary
Discretionary bonus scheme
31 days' holiday with additional days linked to service
Nu-Style , part of the Donaldson Group, established in 1860, is one of UK's largest, privately owned timber companies. We are a family of 17 businesses and brands, ranging from B2B, retail and ecommerce, all with shared values and a common vision. We are focused on always providing a number one customer experience, embracing innovation, and doing things in a sustainable way, not just for our business but also for the communities we operate in. But most of all, our People are at the heart of everything we do, which is why we are committed to nurturing and empowering our 1,500+ colleagues across the UK.
As a 6th generation family-owned business, Donaldson Group is committed to providing colleague benefits that are truly valuable. Our benefits package includes: 31 days' holiday, inclusive of Statutory Bank Holidays, Length of service awards, Company sick pay, Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line). We provide an additional catalogue of optional benefits including and not limited to, cycle to work schemes, holiday buy and sell and private medical insurance.
This Role
As a result of ongoing investment in technology and our staff, Nu-Style is a business on the up. To support our growth trajectory, we have a vacancy within our busy sales office for a customer focused, enthusiastic and career orientated individual.
Key responsibilities:
Our Perfect Candidate
Our perfect candidate will have the following attributes:
Hours for the role are 40 hours per week, Monday to Thursday from 8.00am to 5.00pm and Friday from 8.00 to 2.30pm.
If this sounds like the perfect job for you then do not hesitate to apply by sending your full C.V. to: - by Friday 17th May 2024.