Service Delivery Manager - Aberdeen, United Kingdom - Nine Twenty Recruitment

Description

Job Description

IT Service Delivery Manager

Aberdeen (Must be flexible to travel to different sites)

£40-55k (DOE)

Nine twenty technology have a new requirement for a Service delivery Manger to join one of Scotland's top independent ICT services providers, who specialise in cutting-edge solutions for various industries. Their advanced offerings empower businesses to boost efficiency and embrace flexible work practices, all while optimising IT investments and reducing costs. With their client-centric approach, they prioritise their client's business needs, delivering innovative and flexible solutions every step of the way.

Position Overview:

We are seeking a highly skilled IT Service Delivery Manager to join our team & work closely with a major client in Aberdeen. The ideal candidate will be technically proficient with outstanding communication skills, capable of working onsite at different office locations across Scotland. As a Service Delivery Manager, you will play a crucial role in ensuring the smooth operation of the clients IT systems and infrastructure.

Responsibilities:

• Oversee the delivery of IT services to our clients, ensuring high levels of customer satisfaction.
• Face of ICT provider within Aberdeenshire client.
• Collaborate with internal teams to develop and implement service improvement initiatives.
• Conduct regular assessments of service delivery processes and identify areas for optimization.
• Gauge the user experience of IT systems and infrastructure, proactively identifying and addressing potential issues.
• Develop and maintain strong relationships with clients, acting as a trusted advisor on all matters related to IT service delivery.

Requirements:

• Background in Information Technology, or related field.
• Proven experience in a similar role.
• Technical background with expertise in IT systems and infrastructure.
• Excellent communication skills, both written and verbal.
• Ability to work effectively onsite at various office locations across Aberdeenshire.
• Exceptional problem-solving abilities, with a keen eye for identifying issues.
• Flexibility to adapt to changing priorities and work independently or as part of a team.
• Relevant certifications such as ITIL, PMP, or CompTIA are a plus.
• Good understanding of the business world/sales in an IT environment.

To be considered for this position please apply today and Sophie will be in touch