Technical Support Advisor - Crewe, United Kingdom - Radius Payment Solutions

Radius Payment Solutions
Radius Payment Solutions
Verified Company
Crewe, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job Title:
Technical Support Advisor


Location:
Crewe, Cheshire


Working Hours:
Monday to Friday, 08:30 - 17:00


Heard of us?


We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions.

We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered.

From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends.

Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings.

Sustainability is at the core of our offering.

With our leading e-mobility solutions, we're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.


Job Purpose
The role of the Technical Support Advisor is really important to us. You will be responsible for providing technical support for the commissioning of Telematics devices, including trackers and dashcams.

You will be required to answer calls from engineers and assist customers with technical issues, ensuring timely solutions and customer satisfaction.

You will be responsible for investigating and diagnosing technical problems and providing solutions to the customer.

We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30 am - 5:00 pm.


Your responsibilities day to day will be

  • Answering calls from engineers and providing technical support for the commissioning of Telematics devices, including trackers and dashcams.
  • Assisting customers with technical issues and providing timely solutions, ensuring customer satisfaction.
  • Working with the internal team to resolve customer issues and escalate issues when necessary.
  • Investigating and diagnosing technical problems and providing solutions to the customer.
  • Communicating effectively, both verbally and in writing, with customers, team members and management.
  • Continuously improving technical skills and knowledge to provide excellent customer support.

What do we expect of you?

  • Excellent customer service skills with the ability to communicate effectively with customers.
  • Good problemsolving skills and ability to think on your feet.
  • Ability to manage time effectively, prioritise tasks, and meet deadlines.
  • Good attention to detail and accuracy.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Willingness to learn.

What can you expect of us?

  • A friendly culture that mirrors our proposition to our customers.
  • A fastgrowing organisation that defines itself as being agile and innovative
  • A drive for continuous improvement, which you will be empowered to get behind from day one.
  • A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.


Still curious?
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background


Still curious?
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background
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