Desktop Support Systems - Fordham, United Kingdom - Resolian UK

Description

Job Description

A Desktop Support Systems Administrator plays a crucial role in ensuring the smooth operation of an organization's IT infrastructure. They provide technical support, maintain desktop systems, and enhance end-user experiences. Here are the key responsibilities and qualifications for this position:

Responsibilities:

Technical Support:

• Respond to incoming service requests related to PCs, laptops, printers, scanners, mobile devices, and other computer assets.
• Install, configure, and troubleshoot hardware and software issues.
• Provide second-tier support for the help desk.

Infrastructure Management:

• Organize and configure equipment, including desktops/laptops, printers, copiers, scanners, and faxes.
• Collaborate with business application teams and server administrators for appropriate projects.
• Assess third-party applications for deployment and integration into existing operations.

User Support:

• Set up computer systems for new employees.
• Handle user preferences, file migration, and adjustments.
• Provide technical support for audiovisual (A/V) equipment.

Network Maintenance:

• Maintain network printers and secure computers.
• Evaluate and replace computer components (e.g., memory, hard drive, optical drives).
• Troubleshoot network issues, including switches, connectivity, and network port patches.

Incident Management:

• Implement, support, and troubleshoot incidents related to PCs, laptops, and mobile devices.
• Conduct elementary network troubleshooting for remote users.
• Provide first-level support for network IDF issues and voice over internet protocol (VoIP) devices.

Security and Administration:

• Handle accounts and access requests for software as a service (SaaS) applications and Active Directory.
• Maintain file system security, data integrity, and password security.
• Perform simple system administrator tasks (e.g., virus protection updates, domain account management, systems monitoring).

Qualifications:

Education:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

Experience:

• Proven experience in desktop support and system administration.
• Familiarity with Windows, Linux, or Mac systems.
• Strong analytical and problem-solving skills.

Communication Skills:

• Excellent written and verbal communication.
• Ability to explain complex concepts to non-technical users.

Customer Service:

• Provide top-class customer service.
• Adhere to schedules strictly.