Senior Clerical Officer - Sheffield, United Kingdom - Sheffield Teaching Hospitals NHS Foundation Trust

Sheffield Teaching Hospitals NHS Foundation Trust

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An opportunity has arisen for an Senior Clerical Officer to join our team.

The post holder will have responsibility for the organisation and distribution of the daily workload and provide clerical support to the clerical officers working in the Clinical Immunology and Allergy Unit at the Northern General Hospital.

The purpose of this role is to oversee the administration processes of the CIAU reception team ensuring designated outpatient/day-case administrative tasks are managed efficiently and effectively in line with both national and local standards.

The successful applicant will be an efficient and organised individual who is able to use their initiative to prioritise their workload, a team player with excellent communication / interpersonal skills and the ability to liaise with staff at all levels.

Duties and responsibilities are those of a Band 2 Clerical Officer (JD Attached within this advert) plus the following additional responsibilities:
To ensure all new starters receive the appropriate local induction.

To be responsible for the training of all new starters, devising a suitable training plan and monitoring progress against this.

Training of staff with ad-hoc and/or ongoing development needs, and where standard operating procedures are changed.

To be point of contact for ad-hoc queries from the Clerical Officers.

Allocation and oversight of the team's workload and reporting on progress to A&C Team Supervisor.

Delegate tasks accordingly ensuring all A&C time is used efficiently and to benefit the running of the service, re-allocating workload where necessary.

Undertake team appraisals, sickness reviews, manage annual leave requests.

Identifying and correcting key data quality errors e.g. from Breaks in Process/Data Quality reports, carrying out root-cause analysis, and providing training support.

Updating databases.

Creating newsletters.

To contribute to the development of new local standard operating procedures in conjunction with management, medical, nursing, and clerical teams

To assist with the investigation of any complaints related to reception Team.

Participate in mandatory training and appraisals as required.

You will be working for an organisation which values and respects all of its staff and the community it serves.

The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff.

This includes a firm commitment to professional development of it's staff together with the provision of an excellent health and well-being support service.

Please view the attached Job Description and Person Specification documents for full details regarding this post.