Ict Customer Support Assistant Apprentice - Gloucester, United Kingdom - The Development Manager Ltd (TDM)

The Development Manager Ltd (TDM)

Verified Company

Gloucester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Opportunity information

Salary £8778 per year
Duration 22 months
Advert closing date 15/02/2023

Description

As our Customer Support Assistant you will be working directly with external customers building relationships to ensure they receive the best service possible.

You will have a keen eye for detail and able to work as part of a busy support team. Showing your initiative is always welcomed in our team. We work to tight deadlines, but also have strict SLAs with our customers.

Following training you will be responsible for the quality of information taken from customers and ensuring tickets have been logged into our Customer Management system.

We expect you to be self-motived, well presented and well organised. It would be useful if you have some IT skills with Microsoft Office Products but also Microsoft Windows.

Duties will include:

Demonstrate excellent customer service focus when dealing with clients
Recognising the importance of SLAs and when specific case require escalation
Working as part of a team, understanding the pressures of what is important
Configuring new PCs as per client requirements

We are looking for you to also bring your own dynamic to the role so in time you will be the first point of contact.

Entry requirements

GCSE Level Maths & English, 4-9 or equivalent but not essential

Training to be provided

Information Communication Technician Level 3 Apprenticeship Standard:
Qualification together with on site training by the employer.

For those starting at Advanced (Level 3), the expected duration would be eighteen months.

There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.

Knowledge Modules include:

KM1 Networking and Architecture

KM2 Mobile and Operating Systems

KM3 Cloud Services

KM4 Coding and Logic

KM5 Business Process

MTA Networking

Things to consider

We are looking for you to also bring your own dynamic to the role so in time you will the first point of contact.

Skills required

Array

Future prospects

This is an opportunity to gain a career in a forward-thinking company who wish to sustain their place in the IT sector.

Hours per week 35
Working week Monday - Friday
Apprenticeship standard Information communications technician (Level 3)

Gloucester, Gloucestershire, England, GL2 5EL