Membership Experience Coordinator - Edinburgh, United Kingdom - The Chartered Banker Institute

The Chartered Banker Institute

Verified Company

Edinburgh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Purpose:

To support and assist the Head of Membership Experience & Strategy with the delivery of the Institute's membership experience strategy.

Undertaking tasks and supporting activities that make it easy for members to join and stay with the Institute and support their journey from recruitment to advocacy.

Key remit of role:

Supporting and implementing membership strategy throughout the Institute
Implementing agreed improvements to the member journey proposition
Collaborating with colleagues, suppliers and stakeholders on initiatives to enhance member experience
Engagement with Institute members to understand their requirements and gain insight through planned and structured research
Participating in service and process improvement planning

Duties & Responsibilities:

Implement aspects of the Institute's member experience, retention and engagement strategy
Undertake activities which promote the value of membership, enhance the member journey, and promote retention and advocacy.
Support the development and implementation of member research activity
Assist with the monitoring, analysis and reporting of membership data
Provide support for membershiprelated committees and groups and contribute to planning.
Support the development of membercentric resources and digital solutions
Collaborate with colleagues to support the development and improvement of member communications
Support customer journey mapping activity within the Institute
Collaborate with colleagues to improve or develop processes in order to enhance the member journey
Work with key suppliers regarding development and implementation of membership projects

Qualifications, Skills & Experience:

The job holder requires to have:

A strong background in administration and process improvement
Experience of project implementation and of working and engaging with business stakeholders
Previous experience of working in a professional or other membership body would be beneficial, although not essential
A knowledge of banking and the wider financial services sector would be beneficial, although not essential

Person Specification:

Strong planning, organisational and administrative skills
Ability to solve problems and troubleshoot
The ability to build and maintain effective relationships with members, colleagues and clients
Competent user of Microsoft Office
Strong written and verbal communication skills
Selfmotivated, with proven ability to work effectively when unsupervised and/or under time constraints
Exceptional attention to detail and accuracy
A good understanding of customer experience