- Supply service desk support facilities using ITIL foundations.
- Ensure calls are closed within the agreed SLAs.
- Ensure sufficient information is recorded against a call closure to assist with similar calls int he future.
- Maintain the knowledge base of useful information gained from the infrastructure team or vendors.
- Software installations on desktops, laptops, VMTs, printers etc.
- Preparing new equipment using Standard Operating Environment (SOE) imaged.
- Support with corporate and personal mobile devices.
- Monitor and maintain backup and restore procedures.
- Continually upskill all staff on use of standard hardware and software, especially in relating to Cyber Security.
- Work with vendor support contacts to resolve technical problems.
- Take on other tasks and projects as required.
- Participate in the on—call rota of the IT Service Desk Team.
- IT related Degree or equivalent qualification or experience;
- Microsoft qualifications and Comptia A+ or equivalent qualifications are desirable.
- Excellent understanding of Microsoft Office suite.
- Good understanding of Microsoft desk administration tools and server design technology.
- Familiarisation of large scale corporate network topology.
- Demonstrable ability to work within a team;
- Keen to adopt new systems and technologies;
- Work effectively under pressure.
- Good communication skills.
- Full UK driving license and own transport essential.
IT Support Engineer - Southampton, United Kingdom - DP World Australia
Description
We have an excellent opportunity for an experienced IT Support Engineer based out of our Southampton office. Working in the UK service delivery team to assist DP World UK employees with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software requirements.
Excellent IT expertise and customer service skills are required of the ideal applicant. You must be able to build relationships with a variety of different stakeholders on a daily basis. No two days or problems will be the same in this fast-paced job. We're searching for someone who can approach problems with a can-do mentality and identify solutions.
Location: Southampton, 5 days in office
Hours: Full-time, 37.5 hours per week (Mon-Fri)
Note: Applicants must have eligibility to work in the UK
About the Role
What you will bring
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for millions of people around the world. DP World is here to make trade flow better, changing what's possible for the customers and communities we serve globally. With more than 106,500 employees across 73 countries, we are pushing trade further and faster towards a seamless supply chain that's fit for the future. By integrating our physical infrastructure with cutting-edge technology, we create efficient end-to-end solutions, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
We're rapidly transforming and integrating our businesses - Ports and Terminals, Economic Zones, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
The DP World family comprises of syncreon, Imperial and P&O.
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