Service Support Administrator Macclesfield - Manchester, United Kingdom - Uniphar Group
Description
Service Support Administrator- Cardiac Services (PartTime)The advertisingclose date for this vacancy is Tuesday, 7th May 2024.
TheRole:
Based in our Manchesteroffice, in Macclesfield, and reporting to the Customer ServiceManager, the ideal candidate will be a customer-orientedself-starter capable of contributing to a high-performanceteam.
You will provide a keyinterface with the customer, supporting all aspects of the customercare process for a number of our brand specialities, namely CardiacServices, Synapse Medical and M.E.D Surgical.
Working in a team environment, the successfulcandidate will demonstrate excellent external and internal customerfocus throughout.
KeyResponsibilities:
Meet and exceedcustomer expectations, providing exceptional customer service andsupport in a professional, knowledgeable, timely manner, as thefirst internal point of contact for thecustomer.
Proactively and professionally respondand manage customer calls/queries
Process andmanage Sales Orders and Stock Transfer Orders timely andaccurately, ensuring customer commitments are met, keepingcustomers informed on order status and liaising with theprocurement department on deliveries
Providecustomer Quotations in a timely manner and to a professionalstandard.
Support the Heads of Sales, BusinessUnit Leaders and their team of Clinical Sales Specialists inmanaging key customer accounts
Create salesreports and price listings on an ad hoc basis for the ClinicalSales Team
Actively contribute to a veryfast-paced pasted positive team environment.
Execute the core business processes effectively and efficiently,while also contributing to continuous improvement initiatives,leveraging the use of KPI's
Be committed tolearning and developing extensive product knowledge in order toprovide correct and timely information to clients andcustomers
Ensure that excellent quality serviceis delivered, ensuring all correspondence is dealt with in a timelymanner in accordance to targets
Multitasking onyour daily workload ensuring follow-up on your individualcaseload
Ability to undertake additional dutiesthat may be assigned from time to time, for various businessprojects.
Key Skill &Experience:
2-3 years experience in aCustomer Service Role is essential, preferably in a Healthcareenvironment
Previous experience working within amedical device/pharmaceutical regulatory environment, anadvantage
Knowledge and experience of allaspects of the role as outlined
Exceptionalability to meet and exceed customers'expectations
Deliver measurable results, makeand meet commitments
Proven track record ofachieving and exceeding set KPI's and targets
Attention to Detail, ensuring work is executed accurately andcompletely
Demonstrates energy, real initiativeand ability to work independently
Track recordin contributing to high-performance teams.
Strong interpersonal skills with a collaborative and teamapproach
Professional and effectiveCommunicator, written and oral. Strong telephoneskills.
Excellent organisation and planningskills
Comfortable with ambiguity and flexibleto adapt within a change environment
Demonstrateresourcefulness to deliver a high-qualityservice
Strong administrative and IT/computingskills is a must
Previous experience of workingwith Navision or Microsoft Business Central, anadvantage
Microsoft Excel knowledge essential.Description of work completed in Excel and proficiency levelrequired
UnipharMedtech
Uniphar Medtech comprises10 businesses across 21 markets and is the medical device arm ofthe Uniphar Group.
UnipharMedtech represents global leading medical device manufacturersacross a multitude of specialities. We train, we educate, and wesupport our customers through dedicated clinical specialists acrossSales & Technical Service, Clinical IT, ClinicalApplications, Training and Education and CustomerService.
We are more than adistributor; we are a total solutions provider. Each of ourbusinesses compete under their individual brand identity andrespective specialities. Uniphar Medtech is the umbrella structurefor all 10 brands and in addition incorporates our centralisedsupport functions across Quality and Compliance, Logistics,Warehousing, Operational Excellence, Marketing, HR, Finance& IT. Business website:
Uniphar Medtech is a Division of the UnipharGroup.