Service Manager Ltd - London, United Kingdom - Willboag
Description
[vc_section full_width="stretch_row" css=".vc_custom_ {padding-top: 120px important;padding-bottom: 120px important;background-image: url( important;}"][vc_row][vc_column width="2/3"][vc_column_text] Vacancy REF : WLTD001/003
SALARY: £40000 – £43000 per annum (plus on-call as required)
SERVICE TYPE: Children and Adult Social Care
SHIFT PATTERN: Rota based – 40 hours per week (Mon – Fri)
REPORTS TO: Managing Director
JOB DESCRIPTION
Job Purpose
The Service Manager will be responsible in managing and overseeing the daily running of the service and to ensure that the care provided offers service users a high standard of specialised, person centred care; that all individuals using the service are treated with dignity and respect and that their independence, choice and control is actively promoted by the service. To work within a legislative framework and ensure that all practices within the service are in line with current legislation and social policy and actively promote Willboag's values and care Ethos within the staff team and home environment.
The Registered Manager will be responsible for managing staff and delegated budgets in accordance with Willboag Policies and Procedures.
Key Responsibilities
Manage and co-ordinate day-to-day activities within the service.
Ensure that all services are delivered within the framework of Willboag core values and in line with Willboag Policies and Procedures.
Take responsibility for understanding and complying with statutory and legal requirements including (but not exclusively) all aspects of the Health and Social Care Act 2008 (revised 2012), Health & Safety, COSHH, Mental Capacity Act and Deprivation of Liberty Safeguards
To monitor the effective running of the home ensuring all legislation and regulations concerning environmental health, infection control and health and safety are met. Ensure risk assessments are carried out, including fire checks and to maintain a safe environment throughout the home
To have a good understanding of CQC Fundamental Standards, liaise and cooperate with the CQC and be responsible for completing Statutory Notifications where relevant
To ensure that all legal and statutory records are completed and that records concerning the unit are displayed (including insurance certificates, registration documents etc)
Ensure that there is a record of maintenance issues and relevant actions are taken to resolve issues
Monitor all financial matters relating to the service in accordance with finance policies and procedures. Contribute to the management of the budget for the area and take corrective action, where appropriate.
Liaise with external professionals, individuals and families as required to ensure that the needs of the people supported are reviewed regularly and plans developed so that we continue to meet their needs.
Ensure that effective referral protocols and practices are in place to enable speedy and positive responses are provided to meet new demands.
Ensure good practice within services.
Ensure that appropriate person-centred support arrangements are in place for each individual supported and reviewed, as per policy.
Implement and monitor quality assurance strategies and documents, actively promoting a culture of continuous improvement.
Actively promote and support inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and wishes.
Provide coaching and mentoring to staff.
Ensure health and safety requirements are met within services and comply with Health & Safety Legislation.
Contribute to recording and investigating complaints, compiling reports and taking appropriate action; including making changes within the home
Contribute to the recruitment of suitable employees, induction process and ensuring that all training needs for the team are met
Management of teams and individuals
Contribute to the recruitment, appointment and induction of staff through effective use of WILLBOAG Safer Recruitment Policy.
Manage and support staff in line with WILLBOAG Policies and Procedures, including supervision, absence management, disciplinary and grievance issues.
Promote and support effective team working through good communication and regular team meetings.
Identify individual and team learning and development needs and plan to meet these in conjunction with learning and development staff.
Participate in the delivery of training as agreed by the Registered Manager and Learning & Development staff.
Effectively identify and contribute to learning and development activities including meeting organisational targets for NVQ achievement.
Participate in the disciplinary process including suspending staff (where necessary), investigations, holding meetings and making decisions about disciplinary actions (including consultation with HR where necessary)
Ensure that there is an effective system for the organisation of staff including adequate numbers of staff for the service, rotas, covering all shifts, managing staff holidays and sickness
To establish and maintain effective communication
Develop and maintain effective communication systems within the team.
Encourage an open and honest culture within the home; support members of the team to make decisions and contribute to positive changes within the service
Facilitate regular team meetings; support, encourage and mentor the staff team including arranging and facilitating supervision
Develop positive and open relationship with all staff and have an effective communication system
Ensure regular planning and reviews are carried out for all individuals supported.
Ensure effective representation and joint working with key agencies, families and individuals.
Establish and maintain processes for facilitating new referrals.
Promote the organisation in a positive manner
Additional Duties
To provide an on call out of hours service which includes giving advice and guidance over the phone and attending incidents where relevant
Take responsibility for attending supervision and your own continuing professional development
To contribute to the planning, development and growth of the business
To undertake other reasonable duties within your professional capabilities
Work flexibly to meet the needs of the service, carrying out shifts if necessary.
Undertake additional activities such as attendance at conferences and involvement in project groups to further individual and organisational development.
To undertake other reasonable duties within your professional capabilities
Applicant Declaration
PERSON SPECIFICATION
The person specification is a picture of skills, knowledge and experience required to carry out the job. It has been used to draw up the advert and will also be used in the shortlisting and interview process for this post. You should demonstrate on your application form how you meet the following essential criteria
Education
Level 5 Diploma in Leadership in Health & Social Care & Children & Young People's Services or the equivalent
Or
Level 5 Diploma in Leadership in Health & Social Care for Adult's Services or equivalent
2 years proven experience in a relevant specialist service
Full Driving Licence
Degree level in Management or Health and Social Care management
A Social Work, Occupational Therapy, Qualification
Experience
At least 2 years relevant experience in an operational management capacity in a health and social care setting
Experience of working in/managing a domiciliary service
Experience of managing an effective team
A knowledge and understanding of the current legal responsibilities and standards of the service, including the need for the management and delivery of person-centred services
Previous CQC Registration
Working with people with behaviours challenge
Experience of working with Mental Health clients
Experience of working with other agency's staff
Knowledge
Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services.
An insight into medical, social conditions and interventions relevant to the service user group
Knowledge of quality monitoring and assurance measures, Positive Behavioural Management, Functional Analysis
An understanding of health and safety matters relevant to the Health and Social Care arena and the associated reporting systems
Knowledge of Health and Social Care Act 2008
Excellent understanding of CQC guideline and KLOE
Mental health awareness
Data Protection Act 1998
Comprehensive knowledge of MCA/DoLs
GDPR knowledge
Knowledge of employment law
Skills
Effective listening, verbal and written communication skills
Ability to articulate oneself
Effective leadership and motivational skills
Ability to supervise and delegate work effectively
Effective organisational skills as demonstrated by achievement of deadlines, priority setting, maintenance of accurate records/care plans etc
Ability to plan rotas/shift patterns in line with the needs of the service
Effective working whilst under pressure, maintaining control and confidence
Ability to manage and record service users' monies
Excellent problem-solving skills, with the ability to resolve conflict using own judgement
Ability to present clear written reports and guidelines where necessary
Qualities & Abilities
Ability to empathise with people from all backgrounds
Ability to provide sound practical judgements for the care of service users
Ability to build friendly and supportive relationships with service users and their relatives and friends
Ability to plan and assist service users in gaining access to services, the community and vocational facilities
Monitoring and implementation of standards of good practice
Ability to work on own initiative, part of a team and be self-motivated
Willingness to be flexible and adaptable to change Ability to identify and meet own personal development and provide development opportunities for staff
Proven ability to carry out difficult conversations with people, adapting style and approach as necessary[/vc_column_text][/vc_column][vc_column width="1/3"][vc_row_inner][vc_column_inner][vc_btn title="APPLY FOR THIS JOB" link="url:"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][/vc_section]