ServiceNow System Administrator - Kings Langley, United Kingdom - RES

    RES
    RES Kings Langley, United Kingdom

    Found in: Talent UK C2 - 2 weeks ago

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    Permanent Full time
    Description

    The Position

    You will be responsible for the design, configuration, and administration of RES's ServiceNow platform. This role will involve collaborating with cross-functional teams to identify business needs, develop efficient solutions, and ensure the smooth operation of our ServiceNow environment.

    The role includes interfacing with stakeholders to analyse business requirements and lead projects to deliver new features and innovations. You will be responsible for ensuring the platform is developed and managed in line with best practice, which will require an attention to detail and diligence.

    Your day-to-day work will involve hands on resolution of incidents and fulfilment of requests for change. You will engage with RES's ServiceNow account management team to identify and recommend improvements and upgrades to the environment. You will engage and collaborate with teams from the business, IT infrastructure and security teams, and with colleagues in the Americas, Europe and Australia to ensure that RES's ServiceNow platform is stable, secure and optimally configured and adapted for maximum value and adoption.

    Organisational Context

    Holding a Group role, but with a focus on the needs of the EMEA markets, the candidate will work closely with regional IT leads andglobal IT teams to develop and implement projects and activities in support of RES business targets.

    Key Accountabilities

    On a technical level this role is responsible for a wide range of operational and change related responsibilities including but not limited to the following:

  • Designs and configures ServiceNow modules, workflows, and integrations based on business requirements.
  • Manages and maintain the ServiceNow platform, including incident management, problem management, change management, and service catalogue.
  • Collaborates with stakeholders to gather requirements, translate them into technical solutions, and ensure successful implementation.
  • Develop and maintain ServiceNow policies, procedures, and documentation, including system architecture and technical designs.
  • Oversee and performs system upgrades, enhancements, and patches, ensuring minimal disruption to end users.
  • Provide end-user support, troubleshooting and resolving ServiceNow-related issues in a timely manner.
  • Create and maintain reports, dashboards, and customisations to support operational and management needs.
  • Staying current with ServiceNow best practices, industry trends, emerging technologies, and proactively suggest improvements to enhance system performance and functionality.
  • Mentor and provide guidance to junior administrators, fostering their professional growth and ensuring effective knowledge transfer.

    • Knowledge you will need:

  • Advanced knowledge of the ServiceNow platform
  • Platform Overview and Navigation
  • Instance Configuration
  • Configuring Applications for Collaboration
  • Self Service & Automation
  • Database Management
  • Data Migration and Integration
  • Advanced-level understanding of ITIL principles.
  • Knowledge of SaaS based and N-Tier business systems and their integration into enterprise IT environments, including
  • Application configuration and extension.
  • Database management techniques (foundation level knowledge of SQL preferred)
  • Experience with Programming Languages such as PowerShell, JavaScript, PERL, SQL, etc.
  • Application integration techniques and API-led integration.
  • Test and Release processes.
  • Technical troubleshooting skills.
  • The ability to communicate complex issues to non-specialists.
  • Some experience with M365/O365 platform services and Microsoft Azure would be well regarded.
  • Single Sign On, identity and access configurations.

    • Skills you will have:

  • Demonstrated ability to take the initiative and operate proactively.
  • Demonstrated ability to operate successfully to tight timescales.
  • Good customer service and ability to interact successfully with people in a customer-facing role.
  • Logical problem-solving skills.
  • Proven written and verbal communication skills.
  • Good time management and the ability to appropriately prioritise a multifaceted workload.
  • Curiosity and a desire to resolve technical problems.
  • Self-motivated.
  • Attention to detail and quality.
  • Good leadership and collaboration skills.
  • Able to respond to change in an agile manner.
  • Good business acumen.
  • Data analysis and reporting techniques.
  • Data management techniques and practices.
  • Excellent verbal and written communication skills, including English Language skills at minimum CEFR C1 (C2 preferred)

    • Experience you have:

  • Experienced as a ServiceNow System Administrator
  • Experience of supporting systems and transitioning from projects
  • Worked in project teams and/or backlog development teams

    • Qualifications you hold:

  • Relevant ITIL certification(s)
  • ServiceNow System Administrator Certification
  • Certification in ServiceNow Advanced System Administration or Certified Implementation Specialist (ITSM/ITOM/HR)
  • Relevant technical qualifications
  • Relevant degree or similar